Patient Representative /PRN

Southcoast-Health-System-; Savannah (GA); On-site; USD 28,000 - 44,000; Full time

Job summary

South Coast Health is seeking a PRN Patient Representative for the Nephrology Department. The role involves greeting patients and their families, providing directions and information, and monitoring wait times to keep patients informed.

You will maintain confidentiality and may handle co-pays according to location protocols. The position requires strong customer service skills, professionalism, and the ability to navigate a healthcare setting.

Qualifications

• Professionalism in dealings with all levels of personnel, patients and families.
• Clear and concise communication.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.
• Knowledge of customer service concepts.
• Knowledge of computer systems.

Responsibilities

• Greet patients and family members in a positive, professional and helpful manner.
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Skills

Professionalism

Clear communication

Task organization

Reading & following instructions

Customer service concepts

Computer systems

Education

High school diploma

Job description

South Coast Health is looking for a PRN Patient Representative for our Nephrology Dept. (Must Be Willing To Travel To Savannah, Baxley, & Hinesville)

This position is in general one of the first and last points of contact that patients and patients' family members will have of South Coast Health and therefore, is the first and last chance to make a strong positive impression .

Qualifications :

• Ability to exercise professionalism in dealing with all levels of personnel, patients and patients' families.
  
• Ability to communicate clearly and concisely.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.
• Knowledge of customer service concepts.
• Knowledge of computer system.

Responsibilities:

• Greet patients and family members in a positive, professional and helpful manner.
  
• Provide directions, information and other assistance as needed.
• Monitor physician's schedule to alert patients of wait time.
• Maintain patient confidentiality of pertinent medical information.
• Collect co-pays (may vary with location).
• Follow clinic protocol in alerting appropriate personnel in emergency situations.

Education/ Experience : High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.

EEO, DFW, MFVD