Patient Representative - Haverstraw

Sun River Health; Town of Haverstraw (NY); On-site; USD 41,600 - 48,134; Full time

Job summary

Sun River Health in Haverstraw, NY seeks a Full‑Time Patient Representative/Front Desk Receptionist to greet patients, manage registrations and access to services. The role emphasizes patient-friendly communication, handling scheduling, insurance verification, and fee collection, with bilingual English/Spanish preferred.

The clinic serves underserved communities and values accuracy, empathy, and teamwork in daily patient interactions.

Qualifications

• High School diploma/GED required.
• 2–4 years of related work experience.
• Preferred bilingual English/Spanish (oral and written).

Responsibilities

• Assist with daily reception activities and ensure all processes for patient services are initiated.
• Communicate effectively with team members and patients regarding all aspects of service.
• Serve as the primary phone and mail contact for patients.
• Schedule appointments, collect fees, and explain services/charges.
• Distribute materials to patients, including patient satisfaction cards, patient rights and other materials.
• Verify all insurance and set fees based on the sliding-scale fee.

Skills

Bilingual English/Spanish

Education

High School diploma/GED

Job description

Job Description

Sun River Health provides the highest quality of comprehensive primary, preventive and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non‑Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full‑Time Patient Representative/Front Desk Receptionist to join our team in Haverstraw, NY.

A Patient Representative/Front Desk Receptionist is responsible for providing patient‑centered care and facilitating patient access to services in a pleasant, knowledgeable, efficient manner, communicating with a diverse population using well‑developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients and will act as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job‑specific standards.

Essential Duties and Responsibilities

• Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
• Communicate effectively with team members and patients regarding all aspects of service.
• Serve as the primary phone and mail contact for patients.
• Schedule appointments, collect fees, and explain services and charges for patient services.
• Distribute materials to patients, including patient satisfaction cards, patient rights and other appropriate materials.
• Verify all insurance and set fees based on the sliding‑scale fee.

Minimum Requirements

Minimum Education Requirement: High School diploma/GED

Minimum Work‑Related Experience: 2–4 years

Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (oral and written)

Job Details

Job Type: Full Time

Pay: $20.00 – $23.13 per hour

Relation to Mission

The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.