Patient Representative - The HUB

Sun River Health; New York (NY); On-site; USD 27,552 - 31,863; Full time

Job summary

Sun River Health is seeking a Full Time Patient Representative/Front Desk Receptionist in Bronx, NY. The role involves providing patient-centered care and managing appointment schedules while ensuring a smooth registration and service experience.

Candidates must have a High School diploma/GED and 2-4 years of relevant experience. Strong interpersonal and communication skills are essential to connect with a diverse patient population. The position offers a pay rate between $20.00 and $23.13 per hour.

Qualifications

• Minimum 2-4 years of work experience.
• Ability to provide patient-centered care.
• Effective communication with a diverse population.

Responsibilities

• Assist with daily reception activities for patient services.
• Communicate effectively with team members and patients.
• Schedule appointments and manage fee collection.
• Distribute patient materials including satisfaction cards.

Skills

Interpersonal skills

Communication skills

Education

High School diploma/GED

Job description

Job Description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non‑Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in The HUB - Bronx, NY site.

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well‑developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Essential Duties and Responsibilities

• Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
• Communicates effectively with team members and patients about all aspects of service.
• Responsible for telephone and mail contact with patients.
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• Verifies all insurance and sets fees based on the sliding scale fee.

Qualifications

Minimum Education Requirement: High School diploma/GED

Minimum Work‑Related Experience: 2‑4 years

Job Type: Full Time

Pay: $20.00 – $23.13 per hour

Relation to Mission

The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.