Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health System; Orlando (FL); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Cape Fear Valley Health System is seeking a General Surgery clinic support role to ensure smooth patient flow, accurate billing, and meticulous medical-record handling. The position involves registering patients, scheduling visits, collecting payments, coding, and transcription tasks in a busy outpatient setting.

The ideal candidate will have a high school diploma, about a year of clerical or medical office experience, strong English communication skills, and the ability to work efficiently

Formación

• Proficiency in reading, writing and speaking English
• Knowledge of medical terminology
• Basic PC skills and software fluency
• Typing 45–55 wpm accurately
• Tact and ability to work with patients under pressure
• Strong planning and organizational abilities
• Knowledge of ICD-10 and CPT-4 is preferred but not required

Responsabilidades

• Register patients and schedule appointments accurately
• Ensure completion of new patient information and medical records
• Handle appointment calls and match provider, length and type of visit
• Collect patient payments and document receipts
• Order outside tests and schedule them
• Enter ICD-10 and CPT-4 codes for billing
• Transcribe non-medical dictation
• Submit billing invoices to billing/collection daily
• File, fax and mail reports and records
• Prepare month-end reports
• Assist with inventory and office operations
• Greet patients and manage reception duties
• Support non-invasive procedures or security monitoring
• Direct emergency messages as needed
• Perform other duties as assigned

Conocimientos

English proficiency

Medical terminology

PC skills

Typing 45–55 wpm

Tact under pressure

Planning and organization

Educación

High school diploma or equivalent

Descripción del empleo

Facility

Ferncreek General Surgery

Location

Fayetteville, North Carolina

Department

CFV General Surgery - Ferncreek

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training :

High school diploma or equivalent required

Work Experience :

1 year of clerical experience required

1 year of medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required :

Proficiency in reading, writing, and speaking the English language

Knowledge of medical terminology

PC skills preferred

Type 45-55 words per minute accurately

Tact and ability to deal with patients under stress

Good planning and organizational abilities

Speaking and hearing is necessary to converse with the public

Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Physical Requirements :

Ability to see and read printed data and monitor screens

Manual dexterity

Visual and auditory acuity to collect information

Verbal communications skills

Ability to lift, stoop, bend, kneel, reach

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity