Patient Representative - Clinics-Full Time Days

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Cape Fear Valley Health is seeking a Patient Representative for the Clinics in Fayetteville, NC. This role handles patient registration, appointment scheduling, and billing-related tasks in a fast-paced outpatient setting.

The position requires a high school diploma, clerical experience, and knowledge of medical terminology. You will interact with patients and staff, manage records, and support billing and front-desk duties daily.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.

Responsibilities

• Register patients expediently and schedule appointments for initial and follow-up visits.
• Update new patient information and medical records accordingly.
• Receive calls regarding appointments and direct to the appropriate provider.
• Collect payments and document receipts for outpatient accounts; prepare cash reports.
• Enter ICD-10 and CPT-4 coding for patient activity and procedures daily.
• Submit billing invoices to billing/collection daily; file and mail records.
• Assist with inventory and serve as receptionist when needed.

Skills

Typing speed 45-55 wpm

Medical terminology

English proficiency

Public contact experience

Education

High school diploma or equivalent

Tools

PC skills

Job description

Patient Representative - Clinics-Full Time Days### Patient Representative - Clinics-Full Time DaysApply: CFV Pulmonary Medicine: Full time: Posted Today: 40928**Facility**CFV Pulmonary Medicine**Location**Fayetteville, North Carolina**Department**Cape Fear Valley Pulmonary Medicine**Job Family**Clinics - Outpatient**Work Shift**Days (United States of America)**Summary**Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.# **Major Job Functions**The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:* Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures* Ensure the completion of new patient information and update information for the medical record* Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately* Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end* Order all outside tests requested by the doctor; schedule patient appointments, confirm* Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily* Transcribe all non-medical dictation* Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager* File, fax and/or mail reports and records* Compile and submit month end reports in a timely manner* Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered* Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy* Assists as required in non-invasive medical procedures or as security observer* As possible, knows where administrative/medical staff can be located and directs emergency messages* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* High school diploma or equivalent required## **Work Experience**:* 1 year of clerical experience required* 1 year of medical business office or significant public contact preferred## **Knowledge, Skills, and Abilities Required**:* Proficiency in reading, writing, and speaking the English language* Knowledge of medical terminology* PC skills preferred* Type 45-55 words per minute accurately* Tact and ability to deal with patients under stress* Good planning and organizational abilities* Speaking and hearing is necessary to converse with the public* Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred## **Physical Requirements**:* Ability to see and read printed data and monitor screens* Manual dexterity* Visual and auditory acuity to collect information* Verbal communications skills* Ability to lift, stoop, bend, kneel, reach**Required Licenses and Certifications**Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity### About UsFor exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.