Patient Representative - Full Time-Days

Capefearvalley; Fayetteville (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Cape Fear Valley Health System is seeking a Patient Representative for Legacy Pediatrics of CFV in Fayetteville, NC. This full-time Days position handles patient registration, scheduling, billing, and medical records tasks in a fast-paced outpatient clinic.

The role requires high school diploma, 1 year of clerical or medical office experience, and familiarity with ICD-10/CPT-4 coding. Excellent communication and accurate data entry are essential for smooth patient flow.

Qualifications

• High school diploma required.
• 1 year of clerical experience required; 1 year of medical business office or significant public contact preferred.
• Knowledge of medical terminology and ICD-10/CPT-4 coding preferred.
• Typing 45–55 words per minute with accuracy; good organizational skills.

Responsibilities

• Register patients and schedule initial and follow-up visits.
• Update patient information and medical records.
• Handle appointment calls and determine appropriate provider and visit type.
• Collect payments (co-pays/ deductibles) and document receipts.
• Enter ICD-10 and CPT-4 coding for billables; submit billing invoices daily.
• Transcribe non-medical dictation and prepare monthly reports.
• Assist in inventory tracking and act as receptionist as needed.

Skills

Medical terminology

Typing speed

Public interaction

PC skills

ICD-10 knowledge

Education

High school diploma

Job description

## Patient Representative - Full Time-DaysApplylocations: Legacy Pediatrics of Cape Fear Valleytime type: Full timeposted on: Posted 2 Days Agojob requisition id: 38878**Facility**Legacy Pediatrics of Cape Fear Valley**Location**Fayetteville, North Carolina**Department**Legacy Pediatrics of CFV**Job Family**Clinics - Outpatient**Work Shift**Days (United States of America)**Summary**Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.# **Major Job Functions**The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:* Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures* Ensure the completion of new patient information and update information for the medical record* Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately* Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end* Order all outside tests requested by the doctor; schedule patient appointments, confirm* Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily* Transcribe all non-medical dictation* Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager* File, fax and/or mail reports and records* Compile and submit month end reports in a timely manner* Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered* Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy* Assists as required in non-invasive medical procedures or as security observer* As possible, knows where administrative/medical staff can be located and directs emergency messages* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* High school diploma or equivalent required## **Work Experience**:* 1 year of clerical experience required* 1 year of medical business office or significant public contact preferred## **Knowledge, Skills, and Abilities Required**:* Knowledge of medical terminology* PC skills preferred* Type 45-55 words per minute accurately* Tact and ability to deal with patients under stress* Good planning and organizational abilities* Speaking and hearing is necessary to converse with the public* Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred## **Physical Requirements**:* Ability to see and read printed data and monitor screens* Manual dexterity* Visual and auditory acuity to collect information* Verbal communications skills* Ability to lift, stoop, bend, kneel, reach**Required Licenses and Certifications**Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity