Patient Representative

HCA Healthcare; Wilmington (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Educational support

401(k) plan with match

Employee stock purchase plan

Telemedicine services

Job summary

CareNow – Shipyard MSO, part of HCA Healthcare, is seeking a Patient Representative on a PRN basis in Wilmington, NC. This role supports urgent care operations by check-in, answering calls, verifying insurance, and ensuring accurate paperwork.

You will join a team focused on patient service excellence, with opportunities to develop clerical and customer service skills while working within a nationally recognized healthcare system.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner and follows Web Check-in procedures
• Answers clinic phone calls and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client's preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Phone etiquette

Multi-tasking

Computer proficiency

Tools

Web-based check-in systems

Job description

This position is incentive eligible.

Do you have the PRN career opportunities as a(an) Patient Representative you want with your current employer? We have an exciting opportunity for you to join CareNow – Shipyard MSO which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

What you will do in this role:

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

What Qualifications you will need:

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Benefits

CareNow – Shipyard MSO, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location and position.

CareNow (https://www.carenow.com/) delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status