Patient Representative

Pediatric Group; Moline (IL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Healthcare options

Flexible spending accounts

Company-paid disability insurance

Dental/vision coverage (if offered)

Job summary

CareCloud seeks a front office attendant to greet patients, schedule visits, and verify patient information in the system. You will serve as a bridge between patients, staff, and providers while ensuring charts are prepared for the next day.

Responsibilities include check-in, payments, appointment confirmations, answering calls, filing records, and supporting billing processes. The role requires attention to detail, reliability, and Saturday availability as scheduled.

Qualifications

• High school diploma or GED; medical office experience preferred.
• Knowledge of front-desk processes and cash handling.
• Strong verbal and written communication abilities.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Check in patients, verify information in the record.
• Process payments and issue receipts; reconcile cash daily.
• Schedule appointments and confirm upcoming visits.
• Answer phones and route messages; file and sort records.
• Support billing and claims processing as needed.

Skills

Front desk procedures

Customer service

Multitasking

Communication skills

Education

High school diploma or GED

Job description

Job Summary

The front office attendant will greet, instruct, direct and schedule patients and visitors. Ensures that patients’ charts are prepared and in order for the next working day which includes entering patient information completely and verifying all patient information in the system. He or she will serve as a vital team player between co‑workers, patients, and medical support staff.

Essential Duties and Responsibilities

• Customer Service greets patients and visitors in a prompt, courteous and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record.
• Receives payments from patients and issues receipts. Reconciles daily cash.
• Schedules appointments and follows office scheduling policies. Follows up to make sure all patient and insurance information is current, correct, and in order, confirms patient appointments for the following day.
• Answers telephone, screens calls, takes messages and provides information.
• Files charts, coordinates lab work, physician’s report, sorts/delivers mail, medical records and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat, orderly manner.
• Availability to work Saturday hours as scheduled.
• Attends meetings as required.
• Performs related work as required.
• Billing duties as assigned.
• Organizational skills and attention to detail.
• Receive and verify documents required for billing and follow‑up purposes.
• Process primary, secondary and tertiary claims according to regulations and policies.
• Correspond with third‑party representatives, as necessary, to compete claims processing and/or resolve problem claims.
• Respond to patient and third‑party inquiries via telephone or written correspondence in a timely manner.
• Work with all departments to obtain necessary information to process or resolve claims.
• Follow up daily on post‑processing activity including, but not limited to, rejected billings, adjustments, re‑billing and unpaid claims.
• Returns documents in error to appropriate individuals for proper completion.
• Additional duties as assigned to meet the needs of business operations.

Supervisory Responsibilities

None

Required Knowledge, Skills and Abilities

• Knowledge of front‑office procedures. Knowledge of practice cash payment policies and procedures.
• Ability to enter patient demographic information in computer in timely and efficient manner.
• Greet patients and answer the telephone in a courteous and helpful manner.
• Excellent verbal and written communication skills.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, co‑workers and vendors.
• Ability to multi‑task.

Education and Experience

High school diploma or GED. Prefer one‑year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience required.

Equipment Used

Computer, telephone, fax machine, photocopier, and other standard office equipment.

Interaction

Work is performed in reception area. Involves frequent contact with patients. Interaction with others is constant and interruptive. Contact involves dealing with sick children, exposure to communicable diseases, toxic substances, and medicinal preparations. May require individuals to work in outside elements to complete necessary job duties and responsibilities.

Physical Requirements

Work may require frequent mobility and/or sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or papers weighing up to 20 pounds. Other responsibilities as assigned by Practice Manager.

EEO Statement

CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement

CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits

CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work‑life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Flexible spending accounts (health & dependent care)
• Company‑paid life insurance (accidental and supplemental coverage at low cost)
• Company‑paid Short and Long term disability