Patient Representative

Wolfe Eye Clinic; Hiawatha (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental plan

401(k)

Paid time off

Job summary

Wolfe Eye Clinic in Hiawatha, IA seeks a friendly Patient Representative to join our team. You will greet patients, register and dismiss them, answer calls, and manage appointments while verifying demographic and insurance information.

The role requires strong communication, data entry abilities, and dependable, professional conduct in a busy eye-care clinic environment.

Qualifications

• Experience in a medical office preferred.
• Strong patient service skills required.
• Ability to enter data into computer systems accurately.
• Excellent verbal and written communication skills.
• Reliable and punctual in a fast-paced clinic.

Responsibilities

• Greet patients and visitors with a courteous, professional demeanor.
• Register and dismiss patients in the clinic system.
• Answer incoming calls clearly and professionally.
• Schedule, reschedule, and cancel appointments as needed.
• Verify demographics and insurance information and update records.
• Collect payments and issue receipts.
• Process referrals, recalls, and no-shows.
• Open and close the clinic according to the schedule.

Skills

Patient service

Verbal communication

Written communication

Professional appearance

Dependable

Education

High school diploma

Tools

EMR software

Job description

Patient RepresentativeJoin the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.We have an immediate opening for a full-time Patient Representativebased out of our Hiawatha clinic.Responsibilities include:Greeting patients and visitors and providing courteous, caring and professional assistance during their clinic visit.Patient registration and dismissal.Answering telephone calls in a clear professional manner.Making, canceling, and rescheduling patient appointments.Gathering, verifying, and entering demographic and insurance information.Collecting payments and issuing receipts.Processing inbound faxes and mail.Working the referrals, recalls and no-show lists.Opening and/or closing the clinic according to scheduled rotation.Maintaining patient records according to HIPAA guidelines.Effectively interacting with co-workers, physicians and patients.Performing other duties as needed.Qualifications include:Ability to demonstrate strong patient service skills.Ability to effectively enter information into a variety of computer programs.Ability to portray a professional attitude and appearance.Ability to demonstrate strong verbal and written communication skills.Ability to thrive in a fast-paced environment.Must be dependable and reliable.Preferred (but not required) qualifications are:Previous experience in a medical office.Previous experience with an electronic medical record or medical office software.If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime work hours, M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply.EOE