Clinic Manager - DOC Internal Medicine & Midtown Clinics

Nebraska Medicine; North Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Nebraska Medicine is seeking a Clinic Manager for the Internal Medicine ambulatory departments at the Durham Outpatient Center & Midtown Clinics. The role oversees operations, staffing, and budget to achieve optimal patient outcomes.

Responsibilities include directing staff, ensuring strong physician relationships, and promoting a collaborative, patient-centered culture across weekday hours with occasional after-hours support.

Qualifications

• Minimum 4 years clinical and/or business operations experience.
• 4 years leading a group with coaching, performance actions, or senior technical leadership.
• Bachelor's degree in a related field required; candidates who will complete within 12 months are eligible.
• Flexibility and dedication to a team environment.
• Ability to lead and develop teams.
• Demonstrated written and verbal communication skills.
• Ability to anticipate and respond to changes in direction and priorities.
• Well-ordered approach to problem solving.
• Excellent physician relationship skills.
• Ability to deliver customer-focused service.
• Proficiency with telecommunication equipment and information systems.

Responsibilities

• Direct, plan and coordinate the operations of an ambulatory patient care department.
• Achieve department and organizational goals within approved operating budget.
• Hire, fire, counseling, and evaluation of department staff.
• Initiate and maintain effective communication to promote positive department relations.
• Afterhours work may be necessary to address urgent/emergent issues.

Skills

Team leadership

Staff management

Communication skills

Problem solving

Customer service

IT systems

Quality focus

Education

Bachelor's degree in a related field

Bachelor's degree in nursing (preferred)

Tools

Telecom equipment

Information systems

Audio-visual equipment

Office equipment

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America) Clinic Manager - Internal Medicine at the Durham Outpatient Center & Midtown Clinics Shift Details: Full Time Monday - Friday 8am - 5pm

Why Work with Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary with Nebraska Medicine!

Job Description

Direct, plan and coordinate the operations of an ambulatory patient care department. Achieve department and organizational goals and ensure optimal outcomes for designated patient populations within approved operating budget. Responsible for hiring, firing, counseling, and evaluation of department staff. Initiate and maintain effective communication to promote positive department relations. While clinics operate weekdays, there may be times when afterhours work is necessary to address urgent/emergent issues.

Required Qualifications

• Minimum of four years clinical and/or business operations experience required.
• Minimum of two years of experience to include the following: oversee the work of a group of people, hire, fire, assign work, orient, train, evaluate, discipline, coach/mentor and/or negotiate and interpret conflicts and influence outcomes on matters of significance OR four years of experience to include the majority of the following: serve as a technical expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues and provide input on performance appraisals and/or disciplinary actions required.
• Bachelor's degree in a related field required. Candidates who will complete a bachelor's degree within 12 months of hire or transfer date are eligible to apply.
• Flexibility and dedication to team environment required.
• Ability to lead and develop teams required.
• Demonstrated effective written and verbal communication skills required.
• Ability to anticipate and respond effectively to changes in direction and priorities required.
• Well-ordered approach to problem solving required.
• Excellent physician relationship skills required.
• Ability to deliver customer focused service required.
• Proficient with telecommunication equipment, information systems, general patient care supplies, transport equipment, office equipment and supplies, and audio-visual equipment required.

Preferred Qualifications

• Based on position, prior experience in an ambulatory, residency training, clinical oncology, or clinical transplant setting preferred.
• Bachelor's degree in nursing strongly preferred.
• Master's degree in business administration or healthcare related field preferred.
• Based on position, Six Sigma Green or Black Belt training preferred.
• Currently licensed as a Registered Nurse in the state of Nebraska or current compact state license preferred.
• Basic Life Support (BLS) certification preferred, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Based on position, Advanced Cardiac Life Support (ACLS) certification preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families.

Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.

Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more.