Patient Relations Specialist, Full-time

Bright Light Medical Imaging; Wheaton (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid on-site training

Annual uniform allowance

Competitive pay and growth

Quarterly appreciation events

Job summary

Bright Light Medical Imaging in Wheaton, IL is seeking a Patient Relations Specialist to join our full-time team. You will greet patients, answer calls, assist with check-in forms, and maintain accurate records while processing payments in a HIPAA-compliant environment.

You will schedule clinical appointments via Medics Premier, coordinate referrals and authorizations, and collaborate with internal departments to ensure smooth patient flow.

Qualifications

• High School Diploma or GED, or equivalent.
• Prior medical/office experience preferred.
• Data entry/word processing experience.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet patients professionally in person and by phone.
• Screen and direct incoming calls; assist with check-in forms.
• Maintain patient records and process payments.
• Protect patient information per HIPAA rules.
• Schedule appointments using Medics Premier and confirm times.
• Coordinate with internal teams and notify technologists of arrivals.
• Understand insurance workflows for referrals, authorizations, co-pays.
• Obtain service authorizations and communicate financial clearance status.
• Perform other duties as assigned.
• Lift up to 15 lbs and alternate sitting/standing as needed.

Skills

Professional attitude

Verbal communication

Composure

Organization

Flexibility

Initiative

Multitasking

Education

High School Diploma or GED

Medical/office experience

Data entry experience

Medical terminology knowledge

Job description

Patient Relations Specialist

Full-time

Location: Wheaton, Illinois

Department: Patient Relations

Compensation: $18.00 - $19.50 / hour

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Days/Hours: Monday- Friday, hours vary between 7:45 am - 4:15 pm

Overview Of Key Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualities You Should Possess

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Benefits & Total Rewards

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [e-mail]