Patient Relations Representative - Flagstaff 4th St. (Elk Ridge) - OB/GYN

ViziRecruiter,LLC.; Flagstaff (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Elk Ridge Community Health is seeking a Patient Relations Representative based in Flagstaff, Arizona. This individual will be the welcoming face of the organization, ensuring a smooth and positive experience for patients from arrival to departure.

The ideal candidate should possess a High School Diploma or GED, strong computer skills, and prior customer service experience, preferably within healthcare settings. Certification in BLS and a valid driver's license with compliance to Arizona insurance requirements are also necessary.

Qualifications

• Minimum 5 years of related experience or training preferred.
• Current certification in Basic Life Support (BLS).
• Friendly and professional demeanor required.

Responsibilities

• Greet and check in patients professionally.
• Verify patient information and update records.
• Answer phones and schedule appointments efficiently.

Skills

Customer service experience

Data entry skills

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Introduction

Love where you work as much as you love where you live by joining Elk Ridge Community Health.

Overview

We are looking for a Patient Relations Representative to join our team and be the welcoming face of our organization. In this key role, you’ll ensure a smooth, positive experience for our patients from the moment they arrive to the time they leave.

Responsibilities

• Greet and check in patients with a warm, professional attitude.
• Verify patient information, insurance documents, and referrals; update records as needed.
• Answer phones, schedule appointments and follow-ups, and relay messages efficiently.
• Accurately enter patient information into the database.
• Assist with completing patient and clinic forms when necessary.

Requirements

Minimum Education and Experience:

• High School Diploma or GED.
• Strong computer and data entry skills.
• Previous customer service experience, preferably in a healthcare setting.
• Friendly, professional demeanor and excellent communication skills.

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• 5 years' related experience or training preferred.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.