Patient Relations Representative (Elk Ridge) - Flagstaff - Family Medicine

Elk Ridge; Flagstaff (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

ViziRecruiter, LLC. is seeking a Patient Relations Representative in Flagstaff, Arizona. This role is crucial as the welcoming face of our organization, ensuring a smooth and positive experience for patients.

The ideal candidate will have a High School Diploma or GED, customer service experience, and be skilled in data entry. Preferred skills include being bilingual (English/Spanish). Basic Life Support (BLS) certification is required.

Qualifications

• Strong computer and data entry skills.
• Friendly, professional demeanor.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Greet and check in patients with a warm attitude.
• Verify patient information and update records.
• Schedule appointments and relay messages efficiently.

Skills

Customer service experience

Data entry skills

Communication skills

Education

High School Diploma or GED

Job description

Introduction

Love where you work as much as you love where you live by joining Elk Ridge Community Health.

Overview

We are looking for a Patient Relations Representative to join our team and be the welcoming face of our organization. In this key role, you’ll ensure a smooth, positive experience for our patients from the moment they arrive to the time they leave.

Responsibilities

• Greet and check in patients with a warm, professional attitude.
• Verify patient information, insurance documents, and referrals; update records as needed.
• Answer phones, schedule appointments and follow-ups, and relay messages efficiently.
• Accurately enter patient information into the database.
• Assist with completing patient and clinic forms when necessary.

Requirements

• High School Diploma or GED.
• Strong computer and data entry skills.
• Previous customer service experience, preferably in a healthcare setting.
• Friendly, professional demeanor and excellent communication skills.

Required Licenses, Certifications, and Registrations

• Current certification in Basic Life Support (BLS) for health care providers.
• 5 years' related experience or training preferred.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities

Bilingual (English/Spanish) with the ability to speak, read and write in both languages.