Patient Relations Rep II - Multi-Specialty

Milwaukee Succeeds; Wauwatosa (WI); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Tuition reimbursement

Parental leave

EFAP

Pet insurance

Onsite fitness

Job summary

Medical College of Wisconsin (MCW) is seeking a Patient Relations Rep II - Multi-Specialty to assist patients with billing, scheduling, and registration inquiries and to provide strong customer service. The role emphasizes verification of insurance, deductibles, and co-pay amounts for a range of clinic services.

Under supervision, you will document information in triage software, support scheduling for multiple providers, and handle inquiries with professionalism.

Qualifications

• Minimum 1 year of customer service experience.
• Health care environment experience preferred.
• Insurance knowledge is a plus.

Responsibilities

• Verify insurance information, deductibles, and co-pays for various clinic services. Document verified information in triage software.
• Answer incoming calls, take messages and route to appropriate area.
• Document in electronic medical records and other essential software tools.
• Diffuse irate customers and resolve concerns while maintaining public relations.
• Maintain knowledge of scheduling and billing systems (IDX, Epic).
• Coordinate multiple appointments across providers and therapies using patient-centric scheduling.

Skills

Clerical

Admin

Computers

Customer service

English

Coordination

Active listening

Reading comprehension

Service orientation

Social perceptiveness

Flexibility

Strength

Education

High School Diploma

Job description

Patient Relations Rep II - Multi-Specialty

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Summary

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Primary Responsibilities

• Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department's triage software program.
• Answers incoming calls, takes appropriate messages and transfers to appropriate area.
• Documents in electronic medical record and other software tools that are essential to the clinic.
• Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
• Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model.
• Triage more complex patient inquiries to more senior level staff as appropriate.
• Perform related clerical functions such as maintaining patient accounts, data entry and filing.
• Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
• Look up information in tables and lists; provide information appropriately.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Clerical
• Administration and Management
• Computers and Electronics
• Customer and Personal Service
• English Language
• Coordination
• Active Listening
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Extent Flexibility
• Static Strength
• Rate Control
Response Orientation
• Wrist-Finger Speed

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High School Diploma

Minimum Required Experience: 1 year customer service experience

Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
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• Tuition Reimbursement
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• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

EEO/AA – Minorities/Females/Vets/Disability

The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation.