Patient Relations Coordinator - UPMC Washington

UPMC; Washington (Washington County); On-site; USD 58,000 - 75,000; Full time

Job summary

UPMC is seeking a Patient Relations Coordinator to ensure patients and families feel heard, supported, and respected throughout their healthcare experience. You’ll liaise with patients, families, and care teams to address concerns and promote compassionate care.

The role involves committee participation, complaint management, and assisting with family-centered care initiatives. Schedule is Monday–Friday, 8AM–4PM with occasional travel to UPMC Greene.

Qualifications

• Bachelor's degree and 1 year of customer service experience; or an Associate degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
• Ability to command resources, influence peers and multi-task.
• Understand and apply quality improvement principles.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Participate on committees related to family-centered care or service excellence.
• Assist volunteer activities associated with the Patient Representative function.
• Carry out requirements of complaint management policy and procedure.
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Accurately document and report accounts of problems and activities on behalf of patients and families.

Skills

Customer service

Communication

Organizational skills

Problem solving

Computer skills

Education

Bachelor's degree

Associate degree

High School diploma

Tools

Microsoft Office

Job description

The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.

Responsibilities

• Participate on committees related to family-centered care or service excellence.
• Assist volunteer activities associated with the Patient Representative function.
• Carry out requirements of complaint management policy and procedure.
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Accurately document and report accounts of problems and activities on behalf of patients and families.

Schedule: Monday-Friday, 8AM-4PM. Travel may be required to UPMC Greene at times.

Qualifications and Requirements

• Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
• Ability to command resources, influence peers and multi-task.
• Understand and apply quality improvement principles.
• Excellent written and verbal communication and organizational skills.
• Strong computer skills and ability to work independently.

Licensure, Certifications, and Clearances

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran