Patient Relations Coordinator II

MaineHealth; Portland (ME); Hybrid; USD 49,000 - 66,000; Full time

Job summary

MaineHealth in Portland, Maine, is seeking a Patient Relations Coordinator II to support patients and families navigating questions or concerns during their healthcare journey. This hybrid role collaborates with care teams and leaders across the Southern Region to resolve issues and ensure every voice is heard.

You will listen to concerns, guide toward resolution, keep patients informed, track feedback, and share compliments with care teams.

Qualifications

• Education: Associate’s Degree required; Bachelor’s Degree preferred.
• Experience: Healthcare experience required per degree level.

Responsibilities

• Listen to patient and family concerns and help guide them toward resolution.
• Partner with healthcare teams and leaders to address issues and improve experiences.
• Keep patients and families informed throughout the process.
• Track feedback and identify opportunities for improvement.
• Share patient compliments and positive feedback with care teams.

Education

Associate’s Degree

Bachelor’s Degree preferred

Job description

Description

Patient Relations Coordinator II

Hybrid | Portland & Biddeford, Maine

Req #: 84580

Join a small but mighty team dedicated to helping patients and families feel heard, supported, and cared for.

As aPatient Relations Coordinator II, you'll be a trusted resource for patients and families navigating questions, concerns, or challenges during their healthcare journey. Working closely with care teams and leaders across our Southern Region, you'll help resolve concerns, improve communication, and ensure every voice is heard.

Our team is known for being collaborative, supportive, and respectful. We value diverse perspectives, lean on one another during challenging situations, and believe that listening is one of the most important skills we bring to our work each day.

In This Role, You'll

• Listen to patient and family concerns and help guide them toward resolution
• Partner with healthcare teams and leaders to address issues and improve experiences
• Keep patients and families informed throughout the process
• Track feedback and identify opportunities for improvement
• Share patient compliments and positive feedback with care teams

What makes someone successful in this role?

• The ability to remain calm and compassionate during difficult conversations
• A collaborative approach and respect for different perspectives
• Strong organizational skills and attention to detail
• A genuine passion for helping others
• Strong communication and relationship-building skills

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: Associate’s Degree required, Bachelor’s Degree preferred.
• License/Certifications: N/A
• Experience: Associate’s Degree requires five years of relevant healthcare experience. Bachelor’s Degree requires three years of relevant healthcare experience.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources - so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch as skills, relevant experience, education, certifications, and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $48,630.40to $65,790.40per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.