Patient Relations Coordinator

Trinity Health; Fresno (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Trinity Health is seeking a patient experience coordinator to support the Patient Relations Manager by handling patient and family concerns and grievances, educating staff, and coordinating guest management to enhance overall patient experience. The role emphasizes compassionate, collaborative service and clear communication.

Required are a high school diploma and strong presentation and customer service skills; degrees in Health Sciences are preferred. Healthcare experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree with emphasis in Psychology, Social Work, or related Health Sciences preferred.
• Ability to work well independently and as part of a collaborative team.
• Advanced communication and customer service skills to communicate information clearly and respectfully.
• Ability to form productive relationships with patients and families while maintaining boundaries.
• Advanced experience with creating and delivering presentations.
• Strong computer and audiovisual skills.
• Healthcare and customer service experience preferred.
• Conflict management, crisis management, de-escalation and mediation experience preferred.

Responsibilities

• Support the Patient Relations Manager as a coordinator, liaison and educator for patient and family concerns and grievances.
• Assist with guest management and patient experience initiatives.
• Provide compassionate service and collaboration across the organization.

Skills

Communication skills

Customer service

Conflict management

Crisis management

Mediation

Presentation skills

Team collaboration

Interpersonal skills

Education

High school diploma

Associate/Bachelor in Psychology/Social Work/Health Sciences

Tools

PowerPoint

AV equipment

Job description

Employment Type: Full time Shift: Description: SUMMARY Reporting to the Manager Patient Experience, Service Excellence, this position is responsible for, under general supervision, supporting the Patient Relations Manager by serving as a coordinator, liaison and educator in regard to the patient and family concerns and grievance process. Additionally, this position will provide support to the organization through compassionate and collaborative guest management, with an intense focus on patient and guest experience.

REQUIREMENTS

• High school diploma or equivalent required.
• Associate or bachelor's degree with an emphasis in Psychology, Social Work, or related Health Sciences is preferred.
• Ability to work well independently and as part of a collaborative team is required.
• Advanced communication and customer service skills to communicate information (verbally and written) to a variety of roles clearly, respectfully, and adapt communication based on the receiver's current knowledge base is required.
• Ability to form productive and positive relationships immediately with patients, their loved ones and other caregivers, while maintaining appropriate boundaries is required.
• Advanced experience with creating and delivering presentations is required.
• Strong computer and audiovisual skills are required.
• Healthcare and customer service experience is preferred.
• Conflict management, crisis management, de-escalation and mediation experience are preferred.

Pay Range ($23.59 - $31.85)

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.