Patient Relations Assistant/UKHC

University of Kentucky; Richmond (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

University of Kentucky is seeking a front desk registration associate for the outpatient clinic. You will greet patients, verify insurance, handle cash, and prepare medical records to ensure smooth patient flow and accurate attendance records.

Primary duties include scheduling appointments, obtaining new patient records, and communicating information with patients via telephone and in person while maintaining confidentiality and attention to detail.

Qualifications

• Extensive customer service experience is preferred.
• Ability to pay high attention to detail and maintain confidentiality.
• Ability to prioritize tasks and work in multiple systems.

Responsibilities

• Greet patients and perform front desk registration for the outpatient clinic.
• Verify insurance information and handle cash transactions.
• Prepare medical records and schedule appointments for patients.
• Procure new patient records and communicate information with patients by phone and in person.
• Answer telephone and relay information accurately to patients and staff.

Skills

Customer service

Data entry

Confidentiality

Prioritization

Multisystem experience

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Days, 8:00 am-5:00 pm, Monday-Friday

Job Summary

This clinic seeks and individual to provide front desk registration in the outpatient clinic; primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

3.5 years of experience required

Deadline to Apply

Deadline to Apply 10/27/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your paid work experience registering patients/verifying insurance in a healthcare setting?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years
• * Please indicate your paid work experience in customer service related work.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years