Registered Nurse- Home Base Primary Care Program Manager

Veterans Health Care System of the Ozarks; Fayetteville (AR); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off: 50 days per year (26 AL

Sick leave and holidays included

Job summary

Veterans Health Care System of the Ozarks in Fayetteville, AR, seeks a Nurse Program Manager (RN) to lead the Home Based Primary Care (HBPC) program and oversee nursing services across the facility. The role emphasizes leadership, education, and evidence-based practice to improve patient outcomes and satisfaction.

The successful candidate will manage staff education, monitor program performance, and coordinate with the Medical Director and interdisciplinary team to advance quality care and

Qualifications

• U.S. citizenship; VA policy applies; background check.
• RN license in any US state; BSN preferred.
• Experience in program management and leadership.
• Ability to coordinate multidisciplinary teams.

Responsibilities

• Lead a facility-wide HBPC program and ensure quality of care.
• Coordinate staff education, competencies, and quality improvement.
• Monitor program data, performance measures, and patient satisfaction.
• Collaborate with QSV, Medical Director, and interdisciplinary teams.
• Schedule and oversee HBPC staff, visits, and staff meetings.

Skills

Leadership

Nursing leadership

Program management

Education coordination

Team collaboration

Education

Bachelor of Science in Nursing (BSN)

Registered Nurse (RN) license

Tools

Electronic Health Records (EHR)

Vista PCE

Job description

Summary

The Nurse Program Manager (PM) Registered Nurse (RN) is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.

Major Duties

The Nurse II Program Manager (PM) Registered Nurse (RN) executes position responsibilities that demonstrates leadership, experience, and creative approaches to the management of program aspects. Also, demonstrates performance and leadership that is broad enough to impact the standard of care and safety of staff while caring for all patients throughout the continuum of care. The Nurse Program Manager (PM) Registered Nurse (RN) is responsible for leading a facility wide program for all services within the organization that meets the requirements of National Directives. Other duties included but not limited to the following: Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Review and address patient/caregiver/family concerns, problems, compliments. Monitors, tracks, and reports program census, team, provider, and nurse panel numbers. Communication liaison between various services who make up the HBPC team. Monitor staff visits (Home, Telephone, and VVC) for regular frequency and annuals. Monitor and update Event Capture database for staff travel time, productivity monitoring. Receive, assign, and monitor HBPC consults for scheduled visits and required timelines. Coordinate requests of new staff clinics, grids, PCMM updates. Maintain updated HBPC program staff lists for all locations. Collaborate with QSV for Joint Commission requirements, readiness, and staff training. Monitor and report all program quality data. Perform supervisory visits with HBPC staff. Collaborate with the HBPC Nurse Manager and Medical Director for program growth planning. Evaluates practice in an ongoing process, based on best evidence. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Oversee the provision of staff education, orientation, competencies and providing quality improvement consultation related to the program. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain evidence-based-practice. Continuously evaluates the program, collecting and submitting facility performance measures. Program productivity tracking using data from Vista PCE report and Excel spreadsheet tracking. Assist with request for staff medical equipment, visit bags, tools, vital signs equipment. Monitor HBPC vehicle fleet for needs, milage, service, tires, accidents & repairs coordination. Schedule HBPC staff meetings, agenda and minutes. Coordinate IDT meeting schedules and minutes at CBOC locations. Coordinate program policies in collaboration with QSV, Nurse Manager, and Medical Director. Monitor and report Patient Satisfaction Survey results. Monitor and report Infection Control hand hygiene monitoring. Monitor and report provider medication reconciliation. Collaborate with the VHSO VERA coordinator, monitor and report program VERA statistics. Coordinate and update the HBPC emergency plan folders at all team locations. Coordinate and report for vulnerable veteran population emergency contact/response. Coordinate HBPC falls team quarterly meetings, monitor minutes and improvements goals. Coordinate HBPC quarterly chart reviews and quality monitoring reporting. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility. Telework: Available, per supervisor's discretion. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement. Must be able to independently operate Government Vehicle. Must provide clean driving record report from the DMV during the pre-employment process.

Evaluations

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) SF-50/ Notification of Personnel Action Resume Requirement: Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment, average hours worked per week, name of Institution to include degree conferred date, and License State / Expiration Date. Part-Time Experience: Part-time experience is creditable according to its relationship to a full-time workweek. For example, if you are employed 20 hours per week, or on a half time basis, would receive one full-time workweek of credit for each two weeks of service. The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) CV/Resume Performance Appraisal Professional Certification SF-15 SF-50/ Notification of Personnel Action Transcript SF-50, Notification of Personnel Action (if applicable for Eligibility): Most recent SF-50 if you are a current or former Federal employee. In addition to your most recent SF-50, other examples of SF-50's to include in your application packets include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old. Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Other Information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.