Patient Relations Advocate & Issue Resolution Leader

Loma Linda University Health

Loma Linda (CA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Loma Linda University Health is seeking a Patient Relations Specialist to manage the Complaint and Grievance Management processes for LLU Medical Center and LLUCH. You will listen to consumer concerns, advocate for resolution, and coordinate department activities to ensure CMS and Joint Commission compliance.

The role requires strong communication, crisis intervention ability, and experience with data management in a healthcare setting.

Qualifications

Bachelor's degree in a relevant field.
Minimum four years experience in a healthcare setting with training in complaint management, mediation, conflict negotiation or resolution, data management, interpersonal communication, and crisis intervention.

Responsibilities

Manage the Complaint and Grievance Management processes for all areas at LLU Medical Center license.
Advocate for consumers’ concerns and proactively solve problems to meet needs and expectations.
Coordinate daily and long-term activities of the Patient Relations Department.
Ensure CMS regulations, policies, and Joint Commission compliance.
Develop and implement patient representative policies and procedures.
Hire and train patient representative staff.
Participate in Department Head and Quality Resource Management projects.