Patient Registration Supervisor - Lead Admissions & Team

MercyOne; Davenport (IA); On-site; USD 52,000 - 74,000; Full time

Job summary

MercyOne Genesis Davenport Medical Center in Davenport, IA is seeking a Supervisor in Patient Registration to lead Admissions, pre-registration, and insurance verification across Genesis Health System hospital services. You will oversee registration activities, respond to patient inquiries, and ensure high satisfaction while upholding system standards.

The role includes supervising 12+ staff across multiple shifts, coordinating with managers and departments, and guiding staff through training,

Qualifications

• Must have student-facing and interdepartmental coordination abilities.
• Experience with patient registration processes and insurance verification preferred.
• Strong supervisory skills and ability to manage multiple shifts.
• Knowledge of CHAM/medical terminology is a plus.

Responsibilities

• Oversee admissions, registration and pre-registration activities.
• Coordinate insurance verification processes across MercyOne Genesis services.
• Supervise 12+ staff across multiple shifts, including scheduling and supervision.
• Assist patients with inquiries and ensure high satisfaction in registration and billing.

Skills

Supervision

Customer service

Communication

Education

2-year college program or equivalent experience

Business, Management, or related field

Patient registration and/or pre-registration experience

CHAM, Medical terminology, supervisory/management experience

More than 2 years experience required

Job description

MercyOne Genesis Davenport Medical Center in Davenport, IA is seeking a Supervisor in Patient Registration to lead Admissions, pre-registration, and insurance verification across Genesis Health System hospital services. You will oversee registration activities, respond to patient inquiries, and ensure high satisfaction while upholding system standards.

The role includes supervising 12+ staff across multiple shifts, coordinating with managers and departments, and guiding staff through training,