Supervisor, Registration-Full time-Rotating shift-Davenport

MercyOne; Davenport (IA); On-site; USD 52,000 - 74,000; Full time

Job summary

MercyOne Genesis Davenport Medical Center in Davenport, IA is seeking a Supervisor in Patient Registration to lead Admissions, pre-registration, and insurance verification across Genesis Health System hospital services. You will oversee registration activities, respond to patient inquiries, and ensure high satisfaction while upholding system standards.

The role includes supervising 12+ staff across multiple shifts, coordinating with managers and departments, and guiding staff through training,

Qualifications

• Must have student-facing and interdepartmental coordination abilities.
• Experience with patient registration processes and insurance verification preferred.
• Strong supervisory skills and ability to manage multiple shifts.
• Knowledge of CHAM/medical terminology is a plus.

Responsibilities

• Oversee admissions, registration and pre-registration activities.
• Coordinate insurance verification processes across MercyOne Genesis services.
• Supervise 12+ staff across multiple shifts, including scheduling and supervision.
• Assist patients with inquiries and ensure high satisfaction in registration and billing.

Skills

Supervision

Customer service

Communication

Education

2-year college program or equivalent experience

Business, Management, or related field

Patient registration and/or pre-registration experience

CHAM, Medical terminology, supervisory/management experience

More than 2 years experience required

Job description

Employment Type:Full timeShift:Rotating ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two‑time national Top 15 Health System, and recognition for being in the top 1% in the nation for patient safety.

Join the MercyOne Family! We are looking t o hire a Supervisor in Patient Registration

As a Supervisor at MercyOne , you will be responsible for all patient registration and pre‑registration activities across Genesis Health System hospital. Supervises, plans, and coordinates the various functions of Admissions, including Emergency Services registration, pre‑registration, pre insurance verification. Responsible for facilitating employee supervision, oversight of all registration activities, including answering patient inquiries and assisting with registration as necessary. Will insure all activities achieve high patient satisfaction levels and support successful registration and billing activities, while promoting the standards and philosophies of Genesis Health System. Additional responsibilities will be assisting with insurance verification

Schedule

• Variable hours that require flexing to meet the needs of 3 shifts Being on call is a requirement

General Requirements

• Key Relationships Manager, Patient Access Large Group Responsibility (Multiple Shift): The job requires direct supervision of more than 12 employees. Job duties include the full range of supervisory activities such as hiring, training, assigning, monitoring and assessing work, promoting etc. Work involves ensuring that human resource related decisions are compatible with the organization's policies, practices and direction. Incumbent has multiple shift responsibilities for staff.
• Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.

Education

• 2 year college program or equivalent experience
• Business, Management, or related field
• Patient registration and/or pre‑registration experience, insurance verification experience
• CHAM, Medical terminology, supervisory/management experience; strong organizational skills
• More than 2 years experience required.

Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system !

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year‑round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non‑profit regional health system has 674 licensed beds and more than 70 locations, serving a 17‑county bi‑state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight ‑ management services. Recognition includes IBM Watson top ‑ 15 health system, Leapfrog “A” safety grade, U.S. News top ‰ ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.