Patient Registration Specialist - Lead

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 45,460; Full time

Job summary

SEARHC is seeking a Patient Registration Specialist Lead in Alaska to oversee registration activities, train peers, audit processes, and report on registration operations. The role requires expertise in obtaining demographic, financial, and insurance information, payment guidance, and ensuring service readiness for patient care.

As Lead, you will coordinate with the Patient Registration Supervisor to meet site goals, provide training, and ensure compliance with SEARHC standards and policies.

Qualifications

• 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre-registration review process for insurance verification for upcoming appointments.
• Retrieves payment collection for services, including co-pay or up-front payments.
• Collects documentation to meet registration compliance deadlines.
• Scans registration documents into the electronic health record.
• Reviews and assigns insurance tiering for proper payor assignment.

Skills

Customer service

Attention to detail

De-escalation

Multi-tasking

Oral and written communication

Leadership

Team collaboration

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) system

Job description

Pay Range:$25.00 - $33.71The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex job-specific responsibilities from a Patient Registration Specialist. The Patient Registration Specialist Lead provides support to Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations. PRS is a subject matter expert in training on the following: obtaining, and verifying demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. The PRS Lead is an expert role in Patient Registration and will function as the team leader under supervisor guidance. The PRS Lead works closely with the Patient Registration Supervisor or Manager to ensure goals are met for the site (locally assigned) or discipline (consortium-wide assigned).

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Retrieves payment collection for services, flat rate services,
• co-pay
• or up-front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scan registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre-authorization requirements
• Communicates with peers,
• patients,
• and care teams through multiple communication channels for appointment requests and patient-initiated outreach
• Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned: New Patient Registration Worklist
• Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology,
• Laboratory,
• and others. Cross training for assigned coverage as a PRS.
• Coordinates signing up patients in the
• MySEARHC
• patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and
• p
• rovides exceptional customer service delivery
• Works well with peers,
• patients
• ,
• and leadership
• Participates in departmental improvement efforts,
• maintains
• a clean and safe working environment for self, staff, and patients, and
• maintains
• compliance with annual competencies.
• Identifies
• community resources, foster partnerships, and
• utilizes
• resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• Provides training for new employees
• in the
• PRS Trainee and PRS
• roles
• Under the guidance
• of supervisor
• , audits
• encounters
• of
• PRS Trainee and PRS
• team member
• s and shares corrections that need to be made.
• Reporting: Schedule fill rate tracking, third next available
• Monitors incoming schedule requests messaging tools for
• timely
• response by team
• Monitors standby/waitlist
• for
• timely
• response
• by team
• Manage
• s
• updates to
• provider
• s
• 90 day
• rolling
• schedules
• and
• block
• placements
• Provides supervisor support in the absence of the supervisor
• with guidance by manager
• 6
• 0
• % of the job will require
• training
• and
• work
• the tasks
• in the PRS Trainee and PRS JD
• 2
• 0
• % auditing and reporting
• and
• 2
• 0
• % care team
• /dyad partner
• communication.
• Other duties as assigned

Additional Details

• Education, Certifications, and Licenses Required
• High School Dip
• loma or GED
• preferred
• Preference given to applicants with advanced degree
• .
• Basic Life Support preferred
• .
• Experience Required
• 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience
• .
• Internal candidates with at least 1 year of experience as a Patient
• Registration Specialist or
• similar role at SEARHC will be considered qualified for this role
• .
• Knowledge, Skills, and Abilities:
• Knowledge of
• Available services at SEARHC, other tribal health organizations in Alaska, and community.
• Customer service principles.
• General knowledge of front-end revenue cycle requirements
• Skills i
• n
• Skilled at attention to detail and quality data input.
• The use of equipment such as computers.
• Oral and written, and interpersonal communications.
• De-escalation and critical thinking skills
• Quality review and
• providing training feedback
• Ability to
• Prioritize work and multi-task in a fast-paced office setting with many interruptions
• Receive escalated
• scenarios for review
• prior to escalating to supervisor
• Read and