Patient Registration Specialist

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid parental leave

Health insurance

Dental

Vision

Life insurance

Long-term disability

Short-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) in Juneau, AK seeks a Patient Registration Specialist to verify patient information, manage registrations, and assist with insurance verification to prepare for service delivery. The role emphasizes accuracy, communication with care teams, and portal-based enrollment.

This position requires 1 year of healthcare or related administrative experience, proficiency in EHR systems, and a customer-service mindset aligned with SEARHC standards.

Qualifications

• 1 year of healthcare, behavioral health, dental, customer service, or relevant administrative experience.
• Internal SEARHC candidates with at least 1 year in a trainee or similar role considered qualified.
• Basic Life Support preferred.

Responsibilities

• Schedule patient appointments and manage registration resources.
• Verify insurance and review pre-registration requirements for upcoming visits.
• Collect payments and up-front collections as needed.
• Create and maintain patient profiles in the EHR with accurate demographic data.
• Coordinate use of the MySEARHC portal for patient enrollment.
• Provide exceptional customer service and support departmental improvement efforts.

Skills

Attention to detail

Data entry

Oral and written communication

Interpersonal skills

De-escalation skills

Education

High School Diploma

Advanced degree preferred

Tools

EHR systems

Job description

Pay Range:$25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Manages follow-up appointment request
• Retrieves payment collection for services, flat rate services, co-pay or up-front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scan registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre-authorization requirements
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach
• Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned: New Patient Registration Worklist
• Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.
• Coordinates signing up patients in the MySEARHC patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
• Works well with peers, patients, and leadership
• Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication.
• Other duties as assigned.

Education and Licensing Required

• High School Diploma preferred
• Preference given to applicants with advanced degree.
• Basic Life Support preferred.

Experience Required

• 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required.
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.

Knowledge of

• Available services at SEARHC, other tribal health organizations in Alaska, and community.
• Customer service principles.
• General knowledge of front-end revenue cycle requirements

Skills In

• Skilled at attention to detail and quality data input.
• The use of equipment such as computers.
• Oral and written, and interpersonal communications.
• De-escalation and critical thinking skills

Ability to

• Prioritize work and multi-task in a fast-paced office setting with many interruptions
• Self-start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills
• Work flexible hours with limited unplanned absence and ability to work independently

Other Qualifications

• Strong organizational & time management abilities
• Teamwork
• Proficient in EHR systems

Position Information

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!