Patient Registration Specialist

Holland America-Princess (Holland America Dawson City Inn); Klawock (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Retirement plan

Paid time off

Parental leave

Disability benefits

Job summary

SEARHC in Alaska seeks a Patient Registration Specialist to verify patient information, schedule appointments, and manage insurance verification and pre-authorization processes. You’ll interact with patients, care teams, and the Financial Counselor to resolve coverage questions and ensure smooth check-in.

Responsibilities include data entry into the electronic health record, establishing patient profiles, coordinating multi-discipline scheduling, and maintaining compliant, high-quality service

Qualifications

• High School Diploma preferred.
• 1 year of healthcare, behavioral health, dental, customer service or related administrative experience required.
• Proficiency with front-end revenue cycle and patient registration processes.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Verifies insurance eligibility and pre-authorization requirements.
• Creates new patient profiles in the EHR with accurate demographic data.
• Coordinates registration for multiple disciplines (Primary Care, Behavioral Health, Optometry, etc.).
• Provides exceptional customer service and supports departmental improvement efforts.

Skills

Customer service

De-escalation

Time management

Attention to detail

Interpersonal communication

Education

High School Diploma

Advanced degree preferred

Tools

EHR systems

Job description

Pay Range:$25.00 - $31.88The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Manages follow-up appointment request
• Retrieves payment collection for services, flat rate services,
• co-pay
• or up-front collections
• Co
• llects
• documentation
• by the
• requirements and timeliness for registration compliance
• S
• can registration documents into the electronic health record
• Reviews
• and assigns
• insurance tiering for proper payor assignment
• .
• Validates insurance eligibility and
• pre-authorization
• requirements
• Communicates with peers,
• patients
• and care teams through multiple communication channels
• for appointment requests
• and
• patient-initiated
• outreach
• C
• reate new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• M
• anages multiple worklists assigned: New Patient Registration Worklist
• Sc
• hedule
• s
• and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology,
• Laboratory,
• and others.
• Cross training for assigned coverage as a PRS.
• Coordinates
• sign
• ing
• up patients in the
• MySEARHC
• patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and
• p
• rovides exceptional customer service delivery
• Works well with peers,
• patients
• ,
• and leadership
• Participates in departmental improvement efforts,
• maintains
• a clean and safe working environment for self, staff, and patients, and
• maintains
• compliance with annual competencies.
• Identifies
• community resources, foster partnerships, and
• utilizes
• resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• 80
• % of the
• job
• will require
• registration
• and
• i
• nsurance
• verification
• work
• , 2
• 0
• %
• patient and
• care team
• scheduling
• request
• communication.
• Other duties as assigned.

Additional Details:

Education and Licensing Required

High School Diploma preferred

Preference given to applicants with advanced degree

.

Basic Life Support preferred

.

Experience Required

1

year of healthcare

,

behavioral health

, dental,

customer service

,

relevant administrative

or office setting

experience

required

.

Internal candidates with at least 1 year of experience as a Patient

Registration Specialist Trainee

or similar role at SEARHC will be considered qualified for this role.

Knowledge of

Available services at SEARHC, other tribal health organizations in Alaska, and community.

Customer service principles.

General knowledge of

front-end

revenue cycle requirements

Skills i

n

Skilled at

attention to detail and quality data input

.

The use of equipment such as computers

.

Oral and written

,

and interpersonal

communications.

De-escalation

and critical thinking

skills

Ability to

Prioritize work and multi-task in a fast-paced office setting with many interruptions

Self-start and willingness to learn

Read and

comprehend

simple instructions, short correspondence, and memos

Demonstrate time-management, organizational, and customer service skills

Work flexible hours with limited unplanned absence

and ability to work independently

Other Qualifications

Strong organizational & time management abilities

Teamwork

Proficient in EHR systems

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!