Patient Registration Specialist

Chicago Behavioral Hospital; Des Plaines (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance (2x annual salary)

Vision insurance

Dental insurance

Long term disability insurance (100%)

Paid time off

Paid holidays

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Chicago Behavioral Hospital in Des Plaines, IL is hiring a Patient Registration Specialist to manage insurance verification, patient financial responsibility, and data accuracy across departments. This role supports discharge planning and follows up on payment plans to minimize non-payment risk.

The position offers a monthly bonus and a comprehensive benefits package, including health and life insurance, paid time off, and other employee perks.

Qualifications

• Confirm insurance benefits and patient financial responsibility.
• Interpret insurance coverage plans, copayments, and deductibles.
• Communicate patient financial data across departments.
• Assist with hardship documentation where needed.

Responsibilities

• Meet with patients/families to confirm insurance and financial responsibility.
• Coordinate and ensure accurate patient account data across departments.
• Navigate discharge planning to minimize non-payment risks.
• Follow up on payment plans to keep accounts current.
• Scan and document signed documents into patient accounts.
• Perform additional duties as assigned by management.

Skills

Insurance verification

Cash collection

Customer service

Hospital billing

Documentation

Education

High School diploma or equivalent

College degree preferred

Tools

Equifax reports

Job description

JOIN OUR TEAM AS A PATIENT REGISTRATION SPECIALIST!

Monthly Bonus Eligible!

Schedule: Monday - Thursday 10a-6:30p + Sunday 9a-5:30p

Your Work Matters

How will you make a difference?

The Patient Registration Specialist plays a pivotal role at CBH, responsible for ensuring accurate financial arrangements and facilitating payment processes for patients.

• Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility.
• Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
• Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements.
• Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay.
• Follow up diligently on all payment plans to ensure accounts are current with timely payments.
• Document benefits and received payments by notating patient accounts.
• Scan all signed documentation into patient accounts.
• Perform additional duties as assigned by management.

Your Experience Matters What We’re Looking For

• Education & Licensure: High School graduate or equivalent required; college degree preferred.
• Experience: Minimum of 1 year experience in a hospital business office setting, preferably in psychiatric services preferred. Cash collection experience preferred. Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically working knowledge of managed care, commercial, and governmental plans preferred.

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Chicago Behavioral Hospital.

Compensation

This is a full-time role and the expected compensation range for this role is $20.00 - $26.00 an hour. This position is eligible for a monthly bonus. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Patient Registration Specialist!

Qualifications

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Chicago Behavioral Hospital (CBH)!

Welcome to the heart of mental health treatment innovation in Des Plaines, Illinois! CBH, a cutting-edge 147-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety.

At CBH, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.

Join us in providing exceptional care and contributing to the well‑being of individuals and families in need and be a part of the transformative healthcare experience at Chicago Behavioral Hospital.

To learn more about CBH, visit us at: https://www.chicagobehavioralhospital.com/

TOGETHER WE CAN MAKE POSITIVE

I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

____________________________________________________________

At Chicago Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.