Patient Access Scheduler - Hematology/Oncology

Geisinger; United States; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Full benefits starting day one

401(k) plan with employer matching

Tuition reimbursement up to $5,000 per

Professional development opportunities

Supportive, patient-centered culture

Job summary

Geisinger Cancer Center is seeking an Appointment Scheduling Clerk to coordinate patient appointments across specialty and ancillary services, aligning with physician guidelines and patient preferences.

You will collect basic registration and insurance data in HIPAA-compliant systems, support multi-channel communications, and respond to inquiries about appointment status. Hours are days, 40 hours per week, on-site at the Knapper Clinic, with benefits available from day one.

Qualifications

• High School Diploma or GED required.
• Associate's Degree in Business Administration/Management preferred.
• Minimum of 1 year related work experience required.

Responsibilities

• Schedules patient appointments system wide for providers, including specialty and ancillary services.
• Provides prep instructions for procedures using physician and department guidelines.
• Collects accurate basic registration, demographic and insurance information for timely payment.
• Handles referrals requests and obtains referrals for physician offices as required.
• Answers patient and physician questions regarding appointment status and scheduling windows.

Skills

Communication

Computer literacy

Customer service

Education

High school diploma or GED

Associate's degree in Business Administration/Management (preferred)

Job description

Location: Geisinger Cancer Center Knapper Clinic Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No

Job Summary

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties

Schedules patient appointments system wide for providers including specialty and ancillary services. Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines. Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment. Processes requests for referrals and obtains the referrals for physician offices as required. Answers patient and referring physician questions pertaining to appointment status. Coordinates the hold and release of template slots for requests to occur within weeks. Facilitates and assures physician to physician or department contact. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Hours: Days/ rotation work hours between 6:30 a.m. - 5:00 p.m. * This role requires to work at Department location Weekends: None

Required Experience: Minimum 1 year

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s)

(None specified)

Skills

Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centres and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.