Patient Registration Representative

Dignity Health; Grass Valley (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Dignity Health - Sierra Nevada Memorial Hospital in Grass Valley, CA is hiring a Patient Registration Representative. You will ensure a positive patient experience by delivering outstanding customer service during registration and by accurately collecting demographics, verifying insurance, and explaining hospital policies.

You will maintain knowledge of registration requirements across Main Admitting, OP, ED, Maternity and Rehabilitation.

Qualifications

• Minimum 1 year of experience in hospital Patient Registration or related revenue cycle roles.
• High School Diploma or GED preferred.

Responsibilities

• Identify patients and collect accurate demographics during registration.
• Verify insurance and determine/collect financial liability.
• Explain hospital policies and patient rights to families.
• Enter complete demographic information into the ADT system at registration.
• Review accounts for accuracy and required documentation for regulatory compliance.

Skills

Customer service

Attention to detail

Communication skills

Data entry

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicates.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

Required

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Preferred

• High School Graduate or GED

Where You'll Work Founded in 1958, Dignity Health - Sierra Nevada Memorial Hospital is a 104-bed, acute care, nonprofit hospital located in Grass Valley, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Sierra Nevada Memorial Hospital, has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for three consecutive years, one of only 16 rural hospitals in the US to achieve this award. One Community. One Mission. One California

Pay Range

$28.21 - $34.31 /hour