Patient Registration Representative

CommonSpirit Health; Folsom (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Dignity Health - Mercy Hospital in Folsom, CA is seeking a Patient Registration Representative to deliver exceptional customer service during registration, insurance verification, benefit analysis, and financial clearance processes.

You will identify patients, clear them financially from pre-registration to discharge, verify payer sources, and counsel on financial liability, accuracy in demographic/insurance data, and documentation for reimbursement.

Qualifications

• High School GED General Studies.
• 1 year of experience in hospital Patient Registration or revenue cycle roles.
• Experience in requesting and processing financial payments.
• Basic mathematics for payment calculation.
• Intermediate to advanced computer skills.
• Knowledge of insurance policies and procedures.
• Knowledge of charity care and government/non-government programs.

Responsibilities

• Ensure complete, accurate demographic entry into the ADT system at registration.
• Identify the patient to prevent duplicate medical record numbers.
• Review accounts for accuracy and required documentation.
• Meet CMS billing requirements and related notices, as applicable.
• Collect and enter data into the ADT system with emphasis on accuracy for reimbursement.

Skills

Customer service

Communication

Attention to detail

Financial processing knowledge

Insurance understanding

Basic mathematics

Intermediate to advanced computer навы

Education

High School GED or equivalent

Tools

ADT system

MS Office

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience through excellent customer service during registration, insurance verification, benefit analysis, and financial clearance processes.

Every day, you will identify patients, financially clear them across pre-registration to discharge, and counsel them on financial liability. You will verify payer sources, refer to alternative payment assistance programs, and accurately capture all demographic and insurance information for appropriate reimbursement. You will also determine and collect patient financial liabilities or arrange payment plans, serving as a primary information source for patients and families on policies and rights.

To be successful in this role, you will possess exceptional customer service and communication skills, meticulous attention to detail in financial processes, and a strong understanding of insurance and payment assistance.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School GED General Studies.
• One (1) year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Thorough understanding of insurance policies and procedures, working knowledge of medical terminology.
• Knowledge of charity care programs as well as the various government and nongovernment programs.

Preferred

• Two (2) years experience.

Where You'll Work

Founded in 1989, Dignity Health - Mercy Hospital is a 106-bed, acute care, nonprofit hospital located in Folsom, California. Serving over 60,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Mercy Hospital of Folsom has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.

One Community. One Mission. One California