Patient Registration Rep

CommonSpirit Health; San Bernardino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Registration Representative at Community Hospital of San Bernardino in California. The role focuses on a positive patient experience during registration, collecting demographics, verifying insurance, determining financial liability, and explaining hospital policies and patient rights to families.

You will ensure accurate ADT data entry, proper patient identification to avoid duplicates, and compliance with CMS billing and hospital auditing requirements,

Qualifications

• High School Diploma or GED.
• Minimum one year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.

Responsibilities

• Maintains up-to-date knowledge of specific registration requirements for all areas (Main Admitting, OP Registration, ED Registration, Maternity, Rehabilitation).
• Ensures complete, accurate and timely entry of demographic information into the ADT system at registration.
• Identifies patient to prevent duplicate medical record numbers.
• Reviews assigned accounts for accuracy and required documentation.
• Meets CMS billing requirements and documents completion in the hospital system for compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy for reimbursement.

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful in this role, you must demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required:

• High School Diploma or GED
• Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.,
• Experience in requesting and processing financial payments.

Preferred:

• Two (2) years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. or
• Applicable education and/or training can be used to balance a lack of experience.

Where You'll Work

Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 343-bed, acute care, nonprofit hospital. Serving over 75,000 patients annually, the hospital offers a full complement of services including a Level II NICU, maternity care and pediatrics, and behavioral health and long-term subacute care for adults and children.

Additionally, Community Hospital of San Bernardino has been recognized with the gold seal of approval by the Joint Commission, as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation, and rated five stars for Children’s Subacute Center by the Centers for Medicare and Medicaid Services. In 2025, we were voted Best Hospital by Inland Empire Magazine.

Community Hospital of San Bernardino shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care.

One Community. One Mission. One California