Patient Registration (MRI/CT)

Orthopedic Institute of Pennsylvania; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Orthopedic Institute of Pennsylvania is seeking an MRI/CT Receptionist to serve as the first point of contact for patients, support imaging department operations, and help ensure accurate scheduling and smooth patient flow. The role requires excellent customer service, high attention to detail, and the ability to use EMR and scheduling systems.

You will greet patients, verify demographics and insurance, collect co-pays, answer calls, and coordinate with technologists and staff in a fast-paced

Qualifications

• High school diploma or GED required.
• Minimum of one year in healthcare or medical office/customer service.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and check in; verify demographics and insurance, collect co-pays or balances.
• Answer phones and manage front desk; assist with referrals, authorizations, and documentation.
• Prepare and review paperwork, consents, and screening forms; escalate incomplete responses as needed.
• Communicate appointment details and prep instructions to patients; coordinate with technologists and staff.
• Schedule, reschedule, and cancel MRI/CT appointments and manage urgent add-ons; notify delays.
• Follow safety policies and participate in process improvements in a fast-paced outpatient setting.
• Maintain HIPAA-compliant handling of patient information and confidentiality.
• Operate EMR, PACS, and scheduling systems effectively.

Skills

Customer service

Communication

Data entry

Attention to detail

Multitasking

HIPAA compliance

Phone etiquette

Education

High school diploma or GED

Tools

EMR systems

PACS

Scheduling software

PACS Manager

Metis

Job description

All Jobs > Patient Registration (MRI/CT)

GENERAL SUMMARY OF DUTIES

The MRI/ CT Receptionist serves as the first point of contact for patients and plays a vital role in ensuring efficient imaging department operations. This position supports patient flow, safety, scheduling accuracy, and communication between patients, technologists, and clinical staff.

Requirements

ESSENTIAL FUNCTIONS

• Greet and check in patients professionally; verify demographics, insurance, identification, and collect co-pays or balances. Check out patients and schedule follow-up appointments as needed.
• Answer phones and messages appropriately; maintain an organized front desk and waiting area. Assist with referrals, authorizations, documentation, and accurate scanning/uploading of patient records.
• Obtain, distribute, and review required paperwork, consents, and screening forms; identify incomplete or concerning responses and escalates appropriately. Ensure forms are completed prior to appointments and maintain basic MRI/CT safety awareness.
• Address patient questions and service concerns; communicate effectively with technologists, management, and other departments to support smooth patient flow and exam preparation.
• Schedule, reschedule, and cancel MRI/CT appointments, including outside orders; ensure correct exam orders, appropriate time slots, coordination of urgent/add-on exams, and timely communication of delays or changes.
• Follow departmental policies, safety protocols, and process improvement initiatives; participate in training and maintain professionalism in a high-volume, fast-paced environment.
• Communicate appointment details, preparation instructions, expectations, and arrival times to patients.
• Utilize EMR, PACS, PACS Manager, Metis, and scheduling systems effectively.
• All other duties assigned.

EDUCATION

High school diploma or GED

EXPERIENCE

Minimum of one year experience in healthcare, medical office or customer service setting, preferably six months receptionist experience in health care setting.

REQUIREMENTS

Excellent customer service skills. Flexibility to work assigned shifts including early morning, evenings, and/ or weekends.

KNOWLEDGE

• Basic knowledge of MRI/CT front-desk workflows, office policies, procedures, and required documentation
• Understanding of imaging appointments, exam types, and typical exam durations
• Knowledge of customer service principles, patient confidentiality, and HIPAA requirements
• Familiarity with office equipment and general medical office operations

SKILLS

• Clear, professional verbal and written communication with strong interpersonal and customer service skills, including conflict de-escalation
• Proficient typing, use of office equipment, and accurate handling of paperwork and filing
• Strong attention to detail and accuracy in patient data entry and documentation
• Ability to work effectively in a fast-paced outpatient clinical environment and adapt to changing schedules and patient needs

ABILITIES

• Ability to communicate clearly in person and by phone; establish and maintain cooperative relationships with patients, families, providers, and staff
• Ability to remain calm, courteous, and professional when interacting with upset or anxious patients
• Ability to read, understand, and follow written and verbal instructions to prepare records, generate documentation, and schedule appointments
• Ability to organize, prioritize, and multi-task in a high-volume setting while working independently and as part of a clinical team
• Ability to accurately review and enter patient information, identify workflow or documentation issues, and escalates appropriately
• Ability to maintain confidentiality, comply with safety policies and procedures, and adapt to changing operational needs
• Ability to travel between office locations and maintain reliable attendance

ENVIRONMENTAL/WORKING CONDITIONS

Work is performed in a medical imaging outpatient clinical environment. Position is primarily a reception workstation and has frequent interaction with patients, visitors, technologists, and staff. This is a fast-paced, high-volume setting with frequent interruptions. Adhering to strict posted safety signage and access restrictions.

PHYSICAL/MENTAL DEMANDS

Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, walking short distances from reception area to MRI/ CT department, and sitting/ standing for extended periods of time. Must possess visual and auditory acuity in order to communicate with co-workers, patients, and other customer groups. Ability to lift/ carry up to 25 lbs.