Appointment Scheduler

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

Chesapeake Regional Healthcare in Chesapeake, VA seeks an Appointment Scheduling Clerk to efficiently schedule MRI, CT, ultrasound, and X-ray exams under supervision, communicating with referring physicians and patients.

Responsibilities include reviewing appointments, inputting registration data, handling the To Be Scheduled file, coordinating transportation, and ensuring prior exams and reports are available.

Qualifications

• High School Diploma required.
• Healthcare experience preferred, with medical terminology courses preferred.

Responsibilities

• Schedule MRI, CT, Ultrasound and X-Ray exams according to scheduling guidelines and prescreening procedures.
• Review all scheduled appointments to ensure correct time, slot, and scanner selection.
• Input correct patient registration information.
• Review and contact patients from the To Be Scheduled file to optimize scheduling.
• Monitor faxed requests and enter into RIS scheduling; contact sources to complete scheduling.
• Monitor modality schedules and fill openings to maximize scanner usage and patient flow.
• Assist with incoming calls and transfer appropriately.
• Coordinate patient transportation when necessary.
• Ensure prior exams, films and reports are available at or before the scheduled exam.

Skills

Medical scheduling

Phone communication

HIPAA compliance

Organization

Education

High School Diploma

Tools

RIS scheduling system

Fax machine

Copier

Computer literacy

Job description

Under direct and indirect supervision of Appointment Scheduling Supervisor and C.E.O., accurately and efficiently schedule all MRI, CT and ultrasound patient appointments. Professionally and politely communicate and accommodate referring physician and patient scheduling requests. Assist with all other office and clerical duties as needed.

Major Job Functions

• Schedule MRI, CT, Ultrasound and X-Ray exams according to scheduling guidelines and prescreening procedures to assure patient safety and readiness for scanning process via phone calls and faxes.
• Review all scheduled patient appointments to ensure they are scheduled correctly, correct time allotted and correct scanner chosen.
• Accurately input correct patient registration information.
• Review and call patients from "To Be Scheduled" file on on-going basis to ensure optimum usage of all modalities.
• Monitor faxed appointment requests on an on-going basis, enter into RIS scheduling and contact appropriate source to complete appointment scheduling process.
• Monitor all modality schedules on an on-going basis and fill all openings in an efficient manner to ensure maximum scanner usage and maintain patient flow.
• Assist with incoming phone calls as necessary and transfer appropriately.
• Coordinate patient transportation when necessary.
• Ensure all pertinent previous exams, studies, films and reports are present prior to or at the time of scheduled exam.
  
  

Qualifications

• High School Diploma
• Previous healthcare experience preferred, with courses in medical terminology preferred
• Ability to operate copier, FAX machine, and computer
• Must have excellent organizational, communication and interpersonal skills
• Ability to set priorities and manage varying workload
  
  

Specifications

• Must be able to remain calm in stressful situations. Must display courtesy and empathy toward co-workers and physicians. Must be able to make sound judgments and execute the appropriate actions based on the needs of the knowledge of departmental policies and procedures.
• Must be discrete with confidential information and abide by cotp0rate HIPAA policies.
• Must be able to move about freely. Sits, stands, walks intermittently during the day.
• Must possess sufficient visual and auditory acuity, and manual dexterity to perform task.
• Must attend mandatory practice training and departmental requirements annually.
• Works in a clean, well lit medical facility. Subject to electrical, chemical, magnetic and radiant energy hazards. Exposure to infectious disease and lifting hazards. Must stoop and bend in course of job performance.