Patient Registration I - Patient Access Troy

Kettering Health; Troy (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

A local health care provider in Troy, Ohio is seeking a Patient Registration Representative to assist in patient registration, demonstrate exceptional customer service, and communicate effectively with patients and staff. The ideal candidate will have a high school diploma and prior customer service experience, possess strong computer skills, and thrive in a fast-paced environment. This part-time entry-level role offers an opportunity to contribute to improving patient care in a supportive team setting.

Qualifications

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Ability to learn site specific patient processing software.

Responsibilities

• Registering patients with strong guest relations and customer service.
• Reviewing scheduled outpatient visits for discounts.
• Discussing payer sources and payment arrangements.

Skills

Guest relations

Customer service

Communication skills

Teamwork

Computer literacy

Microsoft Office Suite

Education

High school diploma

1+ years of medical office or customer service experience

Job description

Patient Registration I - Patient Access Troy

Support Services | Troy | Part‑Time | First Shift

Responsibilities & Requirements

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets Pre‑Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high‑paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.

Education

• High school diploma required.
• One or more years of medical office or customer service experience required.

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service‑oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Seniority level

Entry level

Employment type

Part‑time

Job function

Administrative

Industry

Hospitals and Health Care