Patient Registration Float

Greater New Bedford Community Health Center; New Bedford (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Greater New Bedford Community Health Center is seeking a Patient Registration Representative to greet patients, verify demographics, and register them upon arrival. You will support front desk operations and assist patients while monitoring needs within scope.

The role is on-site with Monday–Friday hours and Saturday/holiday rotation; bilingual skills in Spanish or Portuguese are preferred. Proficiency with MS Office and EPIC/eCW is required.

Qualifications

• High school diploma or GED required.
• Experience as a medical secretary in a physician practice or community health center.
• Proficient with MS Office; EPIC/eCW software experience.

Responsibilities

• Receive, greet, and direct patients on arrival and assist as needed.
• Register patients with accurate demographic information.
• Verify insurance eligibility and confirm appointments.
• Collect co-pays and document receipts to Finance.
• Schedule patient visits and prep same-day schedules.
• Operate front desk equipment and report malfunctions.
• Take patient photos for Electronic Medical Records.

Skills

Bilingual (Spanish or Portuguese)

Typing

Telephone skills

Interview skills

Education

High school diploma or GED

One year of business school or equivalent

Tools

MS Office

EPIC

eCW

Job description

Shifts Available:Monday - Friday 7:30AM - 4:00PM with a rotation of Saturday/Holidays 8AM - 4:30PM**Bilingual Preferred**The Patient Registration Representative receive, greet, and direct the patients upon arrival and provide assistance to the patients. Monitoring their conditions within scope of own position’s responsibilities.Are you interested in making a difference and being part of a dedicated, highly skilled professional team providing patient-centered care to a community with unique needs?Our mission to our patients is to educate and inspire them to be a participant in their total health care. Our mission to the community is to be a resource and leader. Our vision is to improve the health & well-being of each patient, their families, and the greater community.If you are interested in an exceptionally rewarding opportunity, then we would love to speak with you!Essential Functions & Responsibilities:Receive, greet, and direct patients upon arrival and provide assistance to patients monitoring their conditions within scope of own position’s responsibilities.Note patient’s condition and be aware of distress and notify clinical staff as appropriate.Registers patients upon arrival, ensuring that all demographic information is updated and accurate.Attends relevant trainings pertaining to Front Desk area.Calls various insurance companies to verify insurance eligibility and effective date of coverage.Confirm patient appointments.Collects co-pay, gives patient receipt and sends collected monies to Finance department.Has knowledge of use/operation of all office equipment, i.e., telephone system, fax, computer system, copy machine, etc. Refers all malfunctions to appropriate personnel.Able to demonstrate the knowledge and skill necessary to manage and provide the care appropriate to the ages of patients served.Schedules patient visits courteously. Solves scheduling problems, issues and/or concerns utilizing the facility computer system as applicable.Pre registers and prints out the encounters and labels in preparation for the same day schedules.Scans all the insurance REVS and insurance cards in the electronic medical records.Takes all patients photographs for Electronic Medical Records.New Bedford Community Health values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, and people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. New Bedford Community Health is an equal opportunity employer and does not discriminate against any person based on race, color, sex, national origin, religion, age, genetic information, disability, veteran status, or any other lawfully protected status. EOE/AA/M/F/D/VRequired Knowledge & SkillsExperience in computer data entry required.Excellent typing, telephone and interview skills required.Bi-lingual in Spanish or Portuguese, preferred.Availability to work evening sessions and occasional weekends.Required Education& Other CredentialsI. Education: High school diploma or GED. One year of business school or equivalentII. Experience: Experience as a medical secretary in a physician practice or community health centerIII. Software/Hardware: proficient with MS Office, experience with EPIC software (EPIC, eCW).