Patient Registration Coordinator

New Season; Port Charlotte (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

New Season is seeking a Patient Registration Coordinator I to greet, register, and schedule patients in a healthcare setting. You will help ensure accurate insurance verification, collect patient responsibility, and manage balances with empathy for a diverse patient population.

You will verify coverage, perform eligibility checks, communicate financial obligations, process payments, assist with grants and transportation arrangements, and support reporting to improve claim accuracy while

Qualifications

• Experience or willingness to verify insurance and determine patient eligibility.
• Ability to communicate financial obligations clearly to patients.
• Strong attention to detail in data entry and claims processing.
• Respect for HIPAA and patient privacy.

Responsibilities

• Obtain and validate insurance coverage and benefits for new patients.
• Perform eligibility checks weekly and annually.
• Communicate patient financial obligations to patients.
• Process patient payments and update balances.
• Act as primary contact to assist with benefits, authorizations and patient financials.
• Assist patients with grant portals and related forms as needed.
• Schedule patient appointments and arrange transportation as required.
• Review reports to correct missing or incorrect system information.
• Ensure submission of clean claims and reduce payer denials.
• Assist with special projects using Excel/Google Sheets.
• Protect PHI per HIPAA standards.
• Other duties as assigned.

Skills

Communication

Patient service

Financial counseling

Attention to detail

HIPAA compliance

Tools

Waystar

Excel/Google Sheets

Job description

Description

Job Summary:

The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.

Essential Functions:

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure compliance with payer requirements.
• Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary insurance designation.
• Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs, to help patients understand their financial responsibilities.
• Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.
• Act as the primary contact to facilitate effective communication with patients and address any issues regarding benefits, authorizations, and patient financial responsibilities.
• Assist patients with grant applications by helping patients complete grant-related forms, perform coverage checks in Waystar, and enter and manage patient information in grant portals as needed.
• Schedule patient appointments and arrange transportation for patients with insurance-covered or grant-supported travel needs.
• Review daily and monthly reports to identify and correct missing or incorrect system information, reducing errors and ensuring claim accuracy.
• Ensure submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policy and procedures.
• Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Other Duties as Assigned.

Supervisory Responsibilities:

None.

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Job or State Requirements:

Insurance Verification Required, Previous Patient Coordination experience preferred, but not required