Patient Registration Coordinator

New Season; Albuquerque (NM); On-site; USD 36,000 - 54,000; Full time

Job summary

New Season seeks a Patient Registration Coordinator I to greet and register patients, schedule visits, and collect patient payments in a compassionate healthcare setting.

The role requires verifying insurance, conducting eligibility checks, and maintaining accurate patient data while supporting grant-related activities and ensuring HIPAA compliance.

Qualifications

• HS Diploma/GED; medical insurance verification experience.

Responsibilities

• Register and greet patients; schedule appointments; collect payments and ensure timely balances.
• Verify insurance and benefits; communicate patient financial responsibilities; maintain eligibility checks.
• Assist with grant applications, complete grant forms, and manage patient information in grant portals.

Education

HS Diploma/GED

Tools

Waystar

Excel

Google Sheets

Job description

Job Summary:

The Patient Registration Coordinator I is the first point of contact for greeting, registering, and scheduling patients in a healthcare setting. This position manages the financial health of the facility by collecting patient responsibility, accurately verifying insurance, and collecting balances. This position requires a warm and compassionate personality who enjoys working with a diverse patient population and is dedicated to patient success.

Essential Functions:

• Obtain and validate insurance coverage and benefit details for new patients, plan updates, and changes in patient ID numbers to ensure compliance with payer requirements.


• Perform weekly and annual eligibility checks to verify active coverage status, including plan type and primary/secondary insurance designation.


• Communicate patient financial obligations, including deductibles, co-insurance, copay, and out-of-pocket costs, to help patients understand their financial responsibilities.


• Process patient payments in systems, maintain financial contracts, and update overdue balances to manage outstanding patient responsibilities.


• Act as the primary contact to facilitate effective communication with patients and address any issues regarding benefits, authorizations, and patient financial responsibilities.


• Assist patients with grant applications by helping patients complete grant-related forms, perform coverage checks in Waystar, and enter and manage patient information in grant portals as needed.


• Schedule patient appointments and arrange transportation for patients with insurance-covered or grant-supported travel needs.


• Review daily and monthly reports to identify and correct missing or incorrect system information, reducing errors and ensuring claim accuracy.


• Ensure submission of clean claims and reduction in payer denials by adhering to both organizational and departmental policy and procedures.


• Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.


• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.


• Other Duties as Assigned.

Supervisory Responsibilities:

None.

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Job or State Requirements

HS Diploma/GED; Medical insurance verification experience