Patient Registration Clerk (Full-time; days, evenings, nights)

St. Anthony Regional Hospital; Carroll (IA); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

St. Anthony is seeking a Patient Registration Clerk to greet and register patients, manage calls, and support admissions on-site in Carroll, IA. The role requires strong communication, accuracy, and ability to handle sensitive information with confidentiality.

Responsibilities include patient check-in, verifying demographics, coordinating with departments, and assisting with scheduling and billing tasks as needed. A high school diploma or GED is required, with some related experience preferred.

Formación

• High school diploma or GED required; 1 year certificate from college/technical school preferred with 3 months related experience or equivalent.
• Excellent communication and phone etiquette; professional, courteous interaction with patients and families.
• Proficient computer skills and ability to learn hospital software and clerical systems.

Responsabilidades

• Greet and register patients; provide superior customer service and respect to patients and families.
• Handle incoming calls, direct to proper department, maintain confidentiality of information.
• Prepare admitting forms, verify demographics, and assist with insurance and scheduling tasks.
• Verify insurance eligibility and communicate patient financial responsibilities; assist with payments as needed.
• Maintain hospital census data and assist with charges and appointments.

Conocimientos

Exceptional communication

Phone etiquette

Detail-oriented

Professional demeanor

Computer skills

Educación

High school diploma or GED

Herramientas

Various software applications

Descripción del empleo

Job Category: Patient Registration

Requisition Number: PATIE001326

• Posted : October 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Carroll, IA 51401, USA

Description

Days, evenings, nights, and weekend shifts.

Essential Duties and Responsibilities

• Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Handles telephone calls in a timely manner, connecting caller to appropriate floor or department; pages individuals as needed. Ensures information taken is accurate and kept confidential. Maintains the physician Preference Call Sheet. Maintains the daily On Call List.
• Admits inpatients and outpatients by preparing admitting form, ID bracelet. Appropriately bands all patients meeting the banding criteria. Transfers patients to treatment destination. Obtains appropriate signatures and insurance information and distributes Hospital packet to patient. Ensures accuracy of all demographics.
• Effectively verify and communicate to patients and their family insurance eligibility, filing, collections, and payment responsibilities.
• Responds to emergency situations quickly and appropriately by identifying and responding to alarms and codes, making necessary announcements and contacting appropriate personnel. Supervises in house emergency alarms for in house, local and state emergencies.
• Responds to emergency situations such as ambulance calls and patients arriving by car by alerting the appropriate personnel as ordered by the supervisor.
• Verifies the daily hospital census statistics for accuracy. Retrieves online patient communications and forwards to the patients.
• Assists with accurate preparation of charges, sorting and processing in a timely manner.
• Assists patients in making new medical appointments and changes or cancels appointments as necessary.
• Works willingly and accepts assignments as given.
• Attends all mandatory meetings and programs.
• Participates in opportunities that enhance personal and professional growth.
• Performs other duties as necessary or assigned.
• Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.
• Complies with all applicable state and federal regulations and JCAHO standards.
• Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.
• Maintains the confidentiality of patient, resident, employee and organizational information.

Supervision Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma, GED, or similar certification required, one year certificate from a college or technical school preferred; with three months related experience and/or training; or equivalent combination of education and experience.

Position Requirements, License, Certification, Registration

• Detail-oriented and professional.
• Exceptional communication skills and phone etiquette.
• Computer skills, including knowledge of or ability to learn various software applications.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Language Skills

Ability to read analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers, patients, families and employees of the organization.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear; reach with hands and arms; and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and climb or balance. The employee must be able to lift and/or move up to 15 pounds at times, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Computer work is frequent.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly works in an office setting with frequent interaction with employees, patients, volunteers, and the public.

Due to the nature of business in a health care setting, although risk is minimal, any employee of St. Anthony may be exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogens, unpleasant sights, odors, and/or materials in patient care and/or provider work areas.

The noise level in the work environment is usually moderate.

Qualifications

Education

Required

High School or better.

Experience

Preferred

Detail-oriented and professional.Exceptional communication skills and phone etiquette. Computer skills, including knowledge of or ability to learn various software applications.Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.