Admissions Clerk - PRN (As Needed)

Jackson-County-Regional-Health-Center; Maquoketa (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Jackson County Regional Health Center in Maquoketa, IA is seeking a Patient Registration Clerk to coordinate pre-registration activities, collect patient demographics and insurance information, and serve as the first point of contact for patients scheduled to be admitted. The role involves collecting co-pays and deposits and interfacing with patients and families to discuss payment options.

Responsibilities include insurance verification, appointment coordination, customer service,

Qualifications

• Attention to detail in data entry and accuracy.
• Strong problem-solving abilities for inquiries and issues.
• Good time management and multitasking in a busy environment.
• Proficiency with computer systems and keyboard skills.
• Clear communication with patients and staff.
• Respect for patient confidentiality and HIPAA compliance.
• Empathy and patience when assisting patients and families.
• Ability to work with diverse teams and departments.

Responsibilities

• Patient Registration and Intake responsibilities.
• Insurance Verification and authorization checks.
• Appointment and Admission Coordination.
• Customer Service and Communication with patients and families.
• Documentation and Record Management.
• Compliance and Reporting duties as required.
• Administrative Support and scheduling assistance.
• Emergency Admission Support and deposit collection when applicable.
• Compiling deposits and payments as needed.

Skills

Attention to Detail

Problem-Solving

Time Management

Multitasking

Technical Skills

Communication

Confidentiality

Empathy and Patience

Education

High School graduation or equivalent

Job description

Description

Purpose

Responsible for coordinating all patient pre-registration activities including phone access patients/family, processing complete, accurate patient registration in an efficient and courteous manner, obtaining patient demographics and insurance information, and will be the initial point of contact for patients scheduled to be into JCRHC. Will be responsible for collecting all necessary documentation and co-payments and deposits as well as interfacing with the patients and their families to discuss payment options. Will also assist in the verification of insurance and reviewing payment alternative and making referrals to the Business Office as needed. Will ensure all activities achieve high patient satisfaction levels and support successful billing activities, while supporting the standards and philosophies of JCRHC. Additional responsibilities will be assisting with accepting payments, registration duties, and other duties as assigned.

Essential Job Functions

• Patient Registration
• Insurance Verification
• Appointment and Admission Coordination
• Customer Service
• Financial Tasks
• Documentation and Record Management
• Collaboration with Other Departments
• Compliance and Reporting
• General Administrative Duties

Responsibilities and Duties

• Patient Registration and Intake
• Insurance Verification
• Appointment and Admission Coordination
• Customer Service and Communication
• Documentation and Record Management
• Compliance and Reporting
• Administrative Support
• Emergency Admission Support
• Compiling Deposit and Payments

Requirements

Knowledge, Skills and Abilities - Competencies

• Attention to Detail (Data Entry and Accuracy)
• Problem- Solving
• Time Management
• Multitasking
• Technical Skills
• Communication Skills
• Confidentiality
• Empathy and Patience

Supervisory Responsibility

No Supervision: The job does not require the provision of guidance and supervision to others. There is no formal responsibility for directing others.

Materials Responsibility

Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited of indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very complicated.

Key Relationships

Co-workers/JCRHC Employees, Physicians/Medical Office Staff, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Patients, Families, and Significant Others, Third Party Payors/Insurance Companies, Vendor/Clients, Review Agencies.

Position Specifications

Education

High School graduation or equivalent

Special Training

Patient registration and/or pre-registration or accounts receivable and insurance verification experience; Dependent Adult/Child Abuse Mandatory Reporter Training, CPI, within timelines established in the Licensure, Registration, Certification and Life Saving training policy.

Training Preferred

Computer knowledge and strong computer/keyboarding skills.

Licensure / Registration

Experience

More than 1 year of experience recommended/preferred

Interpersonal Skills

Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.

Working Conditions:

There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens

None

Service Excellence Expectations

• Adheres to the “Values and Behavior Statement” of Jackson County Regional Health Center.
• Adheres to HIPAA and maintains confidentiality as relates to all patient and medical information.
• Works in a safe manner at all times and adheres to our safety programs and service expectations.