Patient Registration Clerk

Rochester Regional Health; Town of Potsdam (NY); On-site; USD 27,000 - 39,000; Part time

Job summary

Rochester Regional Health is seeking a Patient Registration Clerk for the Potsdam, NY area. The role provides reception, registration and switchboard coverage in the Patient Access B department, with per-diem evenings and midnights (every other weekend).

You will verify insurance, collect balances, and support patient services while upholding confidentiality and accuracy. You will engage in data entry, guest services, and teamwork to help maintain hospital financial solvency and high patient

Qualifications

• High School Diploma or GED required.
• Associate's degree or higher in healthcare administration, business administration, or related field.
• 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of hospital-related experience preferred.
• Experience with database software applications.
• Medical Terminology knowledge.
• Familiarity with EHR programs (Epic).
• Knowledge of ICD-10, CPT, HCPCS and coding processes.
• Understanding of hospital billing and reimbursement.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information; register in multiple settings.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances; ensure payer loading accuracy.

Skills

Customer service

Data entry

Communication skills

Telephone etiquette

Confidentiality

Education

High School Diploma or GED

Associate's degree in healthcare administration or related field

Tools

Epic (EHR)

Job description

Job Title: Patient Registration Clerk
Department: Patient Access B
Location: 50 Leroy Street, Potsdam, NY 13676
Hours Per Week: Per Diem
Schedule: Evenings/Midnights (Every other weekend)

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.

• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.

• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.

• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.

• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED
• Associate's degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Experience with database software applications
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE:

$19.46 - $28.55