Patient Registration Clerk

Rochester Regional Health; Town of Canton (NY); In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

Rochester Regional Health is seeking a Patient Registration Clerk to deliver customer service and handle registration, insurance verification, switchboard, and life-support alarm coverage. You will perform data entry, collect payments, ensure correct payer loading, and maintain patient relations to support hospital solvency.

Under supervision, you will alternate among multiple locations during training and transition to day/evening shifts, including nights and weekends as needed.

Competenze

• High School Diploma or GED required.
• Associate degree or higher in healthcare administration, business administration, or related field.
• 1-3 years of customer service, administrative, and/or data entry experience.
• 1-2 years hospital experience preferred.
• Experience with database software applications.
• Medical Terminology knowledge.
• EHR programs (e.g. Epic).
• ICD-10, CPT, HCPCS coding knowledge and processes.
• Hospital billing processes and reimbursement experience.

Mansioni

• Interview patients and families to collect demographic, financial, and medical information; register across care settings.
• Verify insurance coverage, eligibility, and benefits; collect patient balances; resolve errors.
• Operate hospital switchboard, route calls, provide directions to patients and visitors.
• Deliver excellent customer service; maintain waiting areas; communicate wait times; protect confidentiality.
• Participate in training, meetings, and performance-improvement initiatives; assist with onboarding new staff.

Conoscenze

Customer service

Data entry

Communication

Phone etiquette

Teamwork

Formazione

High School Diploma or GED

Associate degree or higher in healthcare administration

Strumenti

EHR (Epic)

Database software

Medical Terminology

ICD-10/CPT/HCPCS coding

Descrizione del lavoro

Job Title: Patient Registration Clerk

Department: CPH Patient Access Services

Location: Canton Potsdam Hospital (Various locations to train)

Hours Per Week: Per Diem (Hours as needed)

Schedule: 8-hour shifts; NOTE: Training with be full time (Approximately 3 months) and primarily day shift at multiple locations, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.

SUMMARY

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Experience with database software applications
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $19.46 - $28.55