Patient Referrals Specialist

R Family Medical Group Inc; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

R Family Medical Group in Texas is seeking a skilled Referral Coordinator to manage patient referrals to specialists and act as the primary contact for authorizations and related inquiries.

The role focuses on processing referrals, updating patients, maintaining logs, and coordinating with physicians and departments to schedule urgent referrals, all while upholding HIPAA standards and delivering excellent customer service.

Qualifications

• Minimum one year of medical office experience processing referrals.
• High school diploma or GED.
• Familiarity with medical terminology and EMR systems.
• Proficiency with Microsoft Office and EHR software.

Responsibilities

• Complete referrals for clinic or facility and route to the correct specialist.
• Update patients on referral status.
• Follow up on referrals to confirm receipt and processing.
• Maintain referral logs and systems with changes.
• Coordinate referrals with relevant departments.
• Consult with physicians to determine wait times.
• Schedule urgent patient referrals with providers.
• Answer calls and provide accurate information.
• Deliver excellent customer service for authorizations and related concerns.

Skills

Communication

Organization

HIPAA knowledge

Multitasking

Patient service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

eClinicalWorks

Job description

R Family Medical Group in Texas is seeking a skilled Referral Coordinator to manage patient referrals to specialists and act as the primary contact for authorizations and related inquiries.

The role focuses on processing referrals, updating patients, maintaining logs, and coordinating with physicians and departments to schedule urgent referrals, all while upholding HIPAA standards and delivering excellent customer service.