Patient Referral Coordinator

Socket.dev; Muncie (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Indiana University Health is seeking a Referral Specialist for the Muncie location. The role focuses on coordinating incoming patient referrals, liaising with referring providers, patients, and clinical staff, and ensuring timely appointment scheduling and medical records gathering.

The position emphasizes delivering a positive patient experience and supporting continuity of care and practice growth within IU Health Urology – Muncie.

Qualifications

• Requires High School diploma or equivalent.
• Requires 2-4 years of relevant experience.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

Responsibilities

• Managed inbound and outbound phone communications.
• Scheduling patient appointments.
• Collaborating with clinical staff and other departments.

Skills

Clerical experience

Customer service

Medical terminology

Insurance verification

Education

High School diploma

Job description

Indiana University Health is seeking a Referral Specialist for the Muncie location. The role focuses on coordinating incoming patient referrals, liaising with referring providers, patients, and clinical staff, and ensuring timely appointment scheduling and medical records gathering.

The position emphasizes delivering a positive patient experience and supporting continuity of care and practice growth within IU Health Urology – Muncie.