Patient Referral Coordinator

Veterans in Healthcare; Lubbock (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Certified Mother-Friendly Workplace

Job summary

TTUHSC seeks a Patient Referral Coordinator to coordinate referrals for Collaborative Care. You will liaise with patients, providers, and insurers to verify eligibility and obtain necessary pre-authorizations for requested services.

In this role, you will support timely referrals, verify pre-service information, and ensure all departments have what they need for patient appointments, enabling smooth care delivery.

Qualifications

• Experience processing patient referrals or related insurance workflows.
• Ability to coordinate across departments to support referrals.
• Strong communication with patients and providers.

Responsibilities

• Act as a Liaison between patients, providers, and insurance to determine eligibility for Collaborative Care.
• Obtain pre-authorization information for patients requiring pre-approval.
• Process pre-service insurance verification for new patients.
• Collaborate across departments to ensure staff have necessary information for appointments.

Education

Associate degree

High school diploma or GED + 3 years experience

High school diploma or GED + 5 years experience

Job description

45537BR

Patient Referral Coordinator

Collaborative Care Ode

Permian Basin

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

Serve as a liaison between insurance and health care providers to ensure the timely coordination, and accurate processing, of patient referrals required for medical specialty visits.

Major/Essential Functions

• Act as a Liaison between patients, providers, and insurance companies to determine patient eligibility for Collaborative Care.
• Obtain pre-authorization information for any patient whose insurance requires pre-approval for care/service.
• Process pre-service insurance verification on new COCM patients.
• Communicate collaboratively between departments to ensure providers, billers, and support staff have all necessary information for a successful patient appointment.

Occasional Duties

As assigned by the Supervisor.

Required Qualifications

• Associate degree plus one (1) year of experience directly related to the processing of patient referrals.
• OR High school diploma or GED plus three (3) years of experience working as a Certified Medical Assistant.
• OR High school diploma or GED plus five (5) years of experience directly related to patient registration, patient scheduling, patient billing/collections, the processing of prior authorizations, and/or the processing of patient referrals.

Preferred Qualifications

• Knowledge of clinical practices and procedures.
• Preferred knowledge of insurance verification and obtaining authorizations for patient care.

Required Attachments

Professional/Personal References, Resume / CV

Benefits

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

24.00

Pay Grade Maximum

24.00

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

Yes

Travel Required

None

Shift

Day

Schedule Details

M-F 8-5PM

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.