Patient Services Representative

Avera Gregory Healthcare Center; South Dakota; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Employer 5% retirement match

Career development and mentorship

Job summary

Avera Gregory Healthcare Center is seeking a reception/registration associate to welcome patients, verify insurance, and register new visits across multiple locations. You will scan records, handle calls, and maintain scheduling to support timely care.

Strong communication and confidentiality are essential, with attention to detail and teamwork to ensure a positive patient experience in a fast-paced clinic environment.

Qualifications

• High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively with others and maintain confidentiality.
• Visual acuity adequate to perform duties.

Responsibilities

• Welcome patients, check them in, register, verify demographics and insurance.
• Handle insurance verifications, authorizations, and consent forms.
• Scan information into the patient records.
• Answer calls, messages and faxes and route as needed.
• Maintain computer appointment scheduling per policy.
• Coordinate nurse, physician, and patient time to expedite care.
• Serve as public relations representative for physicians with patients.
• Direct patients to ancillary services as needed.

Skills

Communication

Attention to detail

Customer service

Education

High School or GED Equivalent or 1-3 months related experience

Job description

Position Highlights

Primary location is Gregory Clinic - additional locations are Avera Butte Clinic & Avera Fairfax Clinic. You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Works in the various reception areas throughout the Clinic and is responsible for helping the patients to access the Clinic’s system for care.

What you will do

• Welcomes patients, checking them in and completing registration which includes verifying demographics, insurance and collection of any service payments.
• Responsible for insurance verifications, authorizations and getting consent and waiver forms signed as appropriate.
• Responsible for scanning all pertinent information into the patient’s record.
• Answers and addresses calls, messages and/or faxes, routing them to appropriate individuals/departments if needed.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Expedites delivery of care by coordinating nurse, physician, and patient time.
• Acts as public relations agent for the physicians by serving the patients in a friendly, efficient manner.
• Directs patients to ancillary services as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands-on training and mentorship.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

Location: Avera Gregory Clinic Worker Type: Regular Work Shift: Day Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25