Patient Recruitment Specialist

Headlands Research, Inc.; Idaho; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Patient Recruitment Specialist to enhance clinical trial delivery. This role involves managing recruitment activities for clinical trials, including phone screening potential participants and developing recruitment strategies. The ideal candidate will possess strong communication and organizational skills, with a passion for engaging with people. If you thrive in a fast-paced environment and are eager to make a difference in clinical research, this opportunity is perfect for you. Join a dedicated team and contribute to improving participant engagement in clinical trials.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Prior experience in customer service and call center experience a plus.

Responsibilities

• Make 60+ outbound calls a day to assess patient eligibility for clinical trials.
• Ensure accurate collection and entry of patient information into databases.

Skills

Customer Service

Communication Skills

Organizational Skills

Medical Terminology

Bilingual (Spanish/English)

Sales Experience

Education

Bachelor's Degree

Associate's Degree

Tools

Salesforce

Job description

Overview

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement Founded in 2018, our company operates 20+ clinical trial sites in the US and Canada with rapid plans for expansion.

The Role

Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work remotely and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

Qualifications

• Bachelor’s degree, Associate’s degree or equivalent preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Bilingual (Spanish/English) a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating to people
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics