Patient Receptionist

Essentia Health; Fargo (ND); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Level I Patient Scheduler who will pre-register and schedule patients for a variety of services, answer calls, and manage follow-up tasks. The role emphasizes professional communication with patient care teams to ensure timely and efficient care, including cost estimates and itineraries for upcoming visits.

The position supports multiple service lines, with cross-training to cover coverage needs.

Qualifications

• No educational requirements. Completes designated HBI courses within one year of hire.
• Pre-registers and schedules patients for appointments and procedures across multiple service lines.
• Verifies insurance eligibility and guarantor information.
• Communicates with patient care teams to ensure efficient care.
• Enters data accurately into the electronic health record while conversing with patients.

Responsibilities

• Patient identification, registration, and scheduling with cost estimates.
• Full pre-registration of patients calling to schedule appointments.
• Coordinates scheduling of services including ancillary and procedure scheduling.
• Handles incoming calls and follow-up/referral queues.
• Maintains accurate data in EHR during patient interaction.

Skills

Patient scheduling

Data entry

Communication

Customer service

Tools

EHR software

Job description

Building Location:

32nd Avenue Building

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Education Qualifications:

No educational requirements. Completes designated HBI courses within one year of hire.

FTE:

1

Possible Remote/Hybrid Option:

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].