Patient Reception Specialist - Brays Oaks

Village Practice Management Company,LLC; Houston (TX); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401k plan

Life & disability

Descripción de la vacante

Summit Health in Houston, TX seeks a Patient Reception Specialist to support patients and ensure a smooth visit experience. You will welcome patients, collect documentation, verify demographics and insurance, and guide them through the check-in process, balancing care with efficient workflows.

The role requires familiarity with medical terminology, CPT/ICD-10 coding, Outlook and EMR systems, and solid math for payments and balances.

Formación

• Adept in medical terminology and insurance practices.
• Proficient in computer programs including Outlook and practice EMR.
• Knowledge CPT and ICD-10 coding.
• High School Diploma/Equivalency required.
• Current BLS certification preferred.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Responsabilidades

• Greet patients and visitors in a professional and welcoming manner.
• Collect patient co-payments and reconcile balances at check-in.
• Obtain insurance cards, demographics, and referrals; save in EMR.
• Verify demographics and insurance; explain privacy policies.
• Schedule patient appointments and follow-ups per policy.

Conocimientos

Medical terminology

Insurance practices

Outlook

EMR systems

Payment processing

Educación

High School Diploma/Equivalency

Current BLS certification preferred

Herramientas

Outlook

EMR systems

Descripción del empleo

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 12611 S. Gessner Rd Houston, TX 77071

ThePatient Reception Specialistis responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust

• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise

How You Will Innovate

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change

• Adept in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Knowledgeable of CPT and ICD-10 coding
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

About Our Commitment Total Rewards at VillageMD

• Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.