Patient Payments & Support Operations Specialist

Atlas Healthcare Partners LLC; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Atlas Healthcare Partners LLC seeks a Representative – Payment & Support Operations to support the payment team under the direction of the Payment manager. You will resolve post-adjudication payments and credits for patients and payers, preparing statements and handling inquiries with focus on accuracy and timely service.

The role requires up to two years in patient financial services or collections, strong communication skills, and proficiency with standard office software.

Qualifications

• High school diploma or GED required.
• Up to two years of experience in patient financial services or collections.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software, word processing, spreadsheets, and databases.

Responsibilities

• Resolve accounts by taking inbound inquiries, preparing patient statements, and assisting patients with collections questions.
• Appropriately resolve post-adjudication patient and credit balances and remove barriers to the team’s success.
• Work with accounting and third parties to pursue and resolve patient balances and credits, including payer credits.
• May handle payments, adjustments, claims, correspondence, refunds, denials, charitable applications to help meet goals; coordinate with staff and physicians.
• Build strong relationships with business units or provider offices; identify trends and educate customers.
• Document and provide data, prepare issue lists, and communicate with payors and Revenue Cycle stakeholders.

Skills

Interpersonal communication

Written communication

Multitasking

Office software proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Atlas Healthcare Partners LLC seeks a Representative – Payment & Support Operations to support the payment team under the direction of the Payment manager. You will resolve post-adjudication payments and credits for patients and payers, preparing statements and handling inquiries with focus on accuracy and timely service.

The role requires up to two years in patient financial services or collections, strong communication skills, and proficiency with standard office software.