Patient Partner Manager

Barrington James; Waterbury (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA/FSA options

Life and disability insurance

401(k) with company match

PTO and paid holidays

Employee Assistance Program

Job summary

Barrington James is seeking a driven Patient Partner Manager to lead recruitment operations for a portfolio of clinical trials. You will oversee patient engagement, drive enrollment, and manage a team of recruitment specialists in a fast-moving environment.

The role requires strong leadership, data-driven decision making, and experience with CRM platforms and CTMS systems. You will work closely with clinical stakeholders while ensuring regulatory compliance and budget management.

Qualifications

• Bachelor's degree preferred; health-related field a plus.
• Clinical research experience strongly preferred.
• Proven people leadership with KPI accountability.
• Comfort engaging with senior clinical stakeholders (medical directors, heads of clinical operations).
• CRM platforms and CTMS experience required or strongly preferred.

Responsibilities

• Oversee patient recruitment across trials, ensuring enrollment targets and eligibility.
• Lead and coach a team of Recruitment Specialists, set goals and conduct reviews.
• Track KPIs and optimize recruitment campaigns.
• Manage recruitment budgets and vendor coordination (marketing and outsourcing).
• Ensure compliance with GCP and regulatory standards.

Skills

Leadership

People management

Project management

Communication

Data-driven

Education

Bachelor's degree preferred

Tools

HubSpot

Salesforce

CTMS

Job description

We're looking for a driven, hands-on Patient Partner Manager to lead patient recruitment operations and drive consistent, high-quality enrollment across a portfolio of clinical trials. This role blends direct patient engagement, team leadership, marketing oversight, and data-driven performance management - ideal for someone who thrives on ownership and applies structured thinking in a fast-moving, multi-study environment.

What You'll Do

Recruitment Operations

• Own recruitment activity across all active trials, ensuring enrollment volume, protocol compliance, and visit readiness
• Conduct direct patient recruitment via phone, text, and email - screening for eligibility and guiding patients from first contact through enrollment
• Maintain accurate CTMS documentation and keep sponsor/CRO recruitment portals current

Team Leadership

• Lead and coach a team of Patient Recruitment Specialists, building a culture of accountability and continuous improvement
• Set individual goals, conduct performance reviews, and provide ongoing feedback
• Interview, hire, and train new team members

Reporting & Analytics

• Track and report recruitment KPIs weekly at recruiter, protocol, and indication level
• Monitor campaign effectiveness - cost-per-randomization, screen fail rates, yield by source
• Use data to drive ongoing enrollment optimization

Marketing & Campaigns

• Develop and execute per-protocol advertising campaigns independently and with outside vendors
• Own the recruitment advertising budget, allocating spend for maximum ROI
• Secure IRB approval for all patient-facing materials and keep site/trial web pages current
• Maintain a social media content calendar to sustain patient engagement

Compliance

• Operate in accordance with GCP, protocol requirements, and applicable regulatory standards

What We're Looking For

• Bachelor's degree preferred (health-related field a plus); equivalent experience considered
• Prior experience in a clinical research environment strongly preferred
• Proven people leadership - experience managing, coaching, and holding a team accountable to KPIs (individual-contributor-only recruitment experience is not a fit)
• Comfort engaging directly with senior clinical stakeholders (medical directors, heads of clinical operations)
• Digital/print marketing or social media experience a plus
• Proficiency with CRM platforms (HubSpot, Salesforce) and CTMS systems
• Strong project management, communication, and interpersonal skills
• Working knowledge of clinical trial processes, disease states, and GCP principles

Why Join Us

• Medical, dental, and vision coverage
• HSA/FSA options
• Company-paid life and disability insurance
• 401(k) with company match
• PTO and paid holidays
• Employee Assistance Program