Patient Partner Manager

Barrington James Limited; Connecticut; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

PTO & holidays

Employee Assistance Program

Job summary

Barrington James Limited is seeking a driven Patient Partner Manager to lead recruitment operations across multiple clinical trials, ensuring enrollment milestones, protocol compliance, and high-quality screening. You’ll directly engage patients and manage a growing team of recruitment specialists, while coordinating marketing efforts and maintaining CTMS accuracy.

You will drive KPI reporting, optimize campaigns based on cost-per-randomization, and partner with senior clinical stakeholders to

Qualifications

• Bachelor's degree preferred (health-related field a plus); equivalent experience considered
• Prior experience in a clinical research environment strongly preferred
• Proven people leadership — experience managing, coaching, and holding a team accountable to KPIs (individual-contributor-only recruitment experience is not a fit)
• Comfort engaging directly with senior clinical stakeholders (medical directors, heads of clinical operations)
• Digital/print marketing or social media experience a plus
• Proficiency with CRM platforms (HubSpot, Salesforce) and CTMS systems
• Strong project management, communication, and interpersonal skills
• Working knowledge of clinical trial processes, disease states, and GCP principles

Responsibilities

• Recruitment Operations: Own recruitment activity across all active trials, ensuring enrollment volume, protocol compliance, and visit readiness
• Recruitment Operations: Conduct direct patient recruitment via phone, text, and email — screening for eligibility and guiding patients from first contact through enrollment
• Recruitment Operations: Maintain accurate CTMS documentation and keep sponsor/CRO recruitment portals current
• Team Leadership: Lead and coach a team of Patient Recruitment Specialists, building a culture of accountability and continuous improvement
• Team Leadership: Set individual goals, conduct performance reviews, and provide ongoing feedback
• Team Leadership: Interview, hire, and train new team members
• Reporting & Analytics: Track and report recruitment KPIs weekly at recruiter, protocol, and indication level
• Reporting & Analytics: Monitor campaign effectiveness — cost-per-randomization, screen fail rates, yield by source
• Reporting & Analytics: Use data to drive ongoing enrollment optimization
• Marketing & Campaigns: Develop and execute per-protocol advertising campaigns independently and with outside vendors
• Marketing & Campaigns: Own the recruitment advertising budget, allocating spend for maximum ROI
• Marketing & Campaigns: Secure IRB approval for all patient-facing materials and keep site/trial web pages current
• Marketing & Campaigns: Maintain a social media content calendar to sustain patient engagement
• Compliance: Operate in accordance with GCP, protocol requirements, and applicable regulatory standards

Skills

Leadership

Recruitment operations

Team management

CRM proficiency

CTMS

Data-driven

Marketing oversight

Stakeholder engagement

Education

Bachelor's degree

Tools

HubSpot

Salesforce

CTMS

Job description

We're looking for a driven, hands-on Patient Partner Manager to lead patient recruitment operations and drive consistent, high-quality enrollment across a portfolio of clinical trials. This role blends direct patient engagement, team leadership, marketing oversight, and data-driven performance management — ideal for someone who thrives on ownership and applies structured thinking in a fast-moving, multi-study environment.

What You'll Do

Recruitment Operations

• Own recruitment activity across all active trials, ensuring enrollment volume, protocol compliance, and visit readiness
• Conduct direct patient recruitment via phone, text, and email — screening for eligibility and guiding patients from first contact through enrollment
• Maintain accurate CTMS documentation and keep sponsor/CRO recruitment portals current

Team Leadership

• Lead and coach a team of Patient Recruitment Specialists, building a culture of accountability and continuous improvement
• Set individual goals, conduct performance reviews, and provide ongoing feedback
• Interview, hire, and train new team members

Reporting & Analytics

• Track and report recruitment KPIs weekly at recruiter, protocol, and indication level
• Monitor campaign effectiveness — cost-per-randomization, screen fail rates, yield by source
• Use data to drive ongoing enrollment optimization

Marketing & Campaigns

• Develop and execute per-protocol advertising campaigns independently and with outside vendors
• Own the recruitment advertising budget, allocating spend for maximum ROI
• Secure IRB approval for all patient-facing materials and keep site/trial web pages current
• Maintain a social media content calendar to sustain patient engagement

Compliance

• Operate in accordance with GCP, protocol requirements, and applicable regulatory standards

What We're Looking For

• Bachelor's degree preferred (health-related field a plus); equivalent experience considered
• Prior experience in a clinical research environment strongly preferred
• Proven people leadership — experience managing, coaching, and holding a team accountable to KPIs (individual-contributor-only recruitment experience is not a fit)
• Comfort engaging directly with senior clinical stakeholders (medical directors, heads of clinical operations)
• Digital/print marketing or social media experience a plus
• Proficiency with CRM platforms (HubSpot, Salesforce) and CTMS systems
• Strong project management, communication, and interpersonal skills
• Working knowledge of clinical trial processes, disease states, and GCP principles

Why Join Us

• Medical, dental, and vision coverage
• HSA/FSA options
• Company-paid life and disability insurance
• 401(k) with company match
• PTO and paid holidays
• Employee Assistance Program